Why hospitality employees leave and how to understand why
Hotel, restaurant and banquet staff leave for reasons that vary by department and season. How to ask what sits behind the first answer and act on it.
8 min readRead articleA professional makeup artist business works at venues, studios and sets, often before dawn. This page covers assistants, kit hygiene, booking diaries and fair pay for freelance help.

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Share your requirementsA professional makeup artist works for brides, families, photoshoots, film sets, fashion events and corporate clients, from a home studio or at the customer's location. The business is usually one lead artist with a team of assistants, junior artists and hairstylists called in per job, plus a diary manager. Days start early, since a bridal slot may begin before dawn and a shoot call time is fixed. Several clients may need to be ready at the same time, so the lead artist depends on capable assistants. Brushes, sponges and palettes touch many faces, so kit hygiene matters. Travel, luggage and long standing hours wear people down. Related reading: hospitality HR. Clients book a name, and consistency of quality across a team is the main HR task.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in professional makeup artists. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
A four a.m. call, a long day and a late return leave people drained for the next job.
The name is booked, but assistants do much of the work with uneven results.
Brushes, sponges and palettes are cleaned by habit, and one slip causes a reaction.
Day rates, travel and waiting time are agreed by phone and argued about later.
A bridal party all wants to be ready together, and the plan is made in the car.
No questions about allergies are asked before applying products.
Luggage and long standing without a break harm backs and feet.
Assistants carry and clean for months, with no clear chance to take clients.
Start with the topics that matter most here: HR Strategy and Workforce Planning; Compensation, Payroll and Benefits; Health, Safety and Wellbeing. Then work through the rest. Each topic is written for hospitality, not in general.
How many people, in which roles, by when — and what they will cost.
Salary structure, payroll inputs and a month that closes on time.
Induction, records, incident reporting and follow-through.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a professional makeup artists business puts in place, in an order that makes each easier. Open any card for the detail.
Limits on consecutive early jobs, rest after late returns and shared travel, as part of the shift and leave rules.
Limits on consecutive early jobs, rest after late returns and shared travel, as part of the shift and leave rules.
A booking note stating team members and levels, with a lead artist upgrade.
A booking note stating team members and levels, with a lead artist upgrade. Hold it in the documentation set.
Cleaning steps, single-use items, disposal and a check before each job, within your health and safety practice.
Cleaning steps, single-use items, disposal and a check before each job, within your health and safety practice.
Day rate, travel, waiting time, cancellation and payment date in a one-page note.
Day rate, travel, waiting time, cancellation and payment date in a one-page note. Confirm engagement terms with a qualified professional.
Allergy and skin questions before the booking and a patch step where fitting.
Allergy and skin questions before the booking and a patch step where fitting.
Skills from prep and cleaning to simple looks to full clients, taught through the learning plan.
Skills from prep and cleaning to simple looks to full clients, taught through the learning plan.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Fair planning for early starts and late returns.
Clear freelance terms and booking notes about who attends.
Kit hygiene and lifting routines that protect clients and staff.
A path that develops assistants into artists.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in hospitality, and one on each of the topics this page points to.

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Share them across the team, limit consecutive early jobs and allow rest after late returns. Write the rule so that it is the same for everyone.
State the team and levels at booking, explain what the lead does herself and offer upgrades. Honesty avoids disputes on the day.
Clean brushes and tools between clients, single-use items for the lips and eyes, safe storage and a check before each job. Review with a qualified professional.
Agree rates for the day, travel and waiting time in writing and pay on a set date. Confirm with a qualified professional how freelancers should be engaged.
Plan the sequence the day before, assign artists to people and set times. Build in buffer for delays.
Give a step-by-step path, let them do simple looks with supervision and give regular feedback. Visible growth keeps them.
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