Hospitality
Organisation Design for Hospitality
Structure, reporting lines and who is allowed to decide what.
What this looks like in hospitality
The parts of organisation design that are specific to this sector, rather than general.
Property and Department Structure
Departments that hand over to each other all day.
What this coversHide
Property and Department Structure
Departments that hand over to each other all day.
What this coversHideGuest-facing
- Front Office
- Reservations
- Guest Relations
- Food and Beverage Service
- Banquets
- Concierge
Back of house
- Kitchen
- Stewarding
- Housekeeping
- Laundry
- Stores
- Purchase
- Maintenance
- Security
- Accounts
- HR
- Property organisation structure
- Department structure
- Duty manager authority
- Reporting lines by shift
- Approval matrix
- Staffing norms by occupancy
The general method — what organisation design covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the organisation design page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.