Train Against a Gap Somebody Can Actually Name
A learning and development process is the defined route a company uses to identify skill gaps, plan the year's training, nominate and approve participants, run programmes, record attendance and assessment, collect feedback, and check afterwards whether work is being done differently. It turns training from an occasional event into a planned activity with owners, dates and records.

Learning and Development Process in brief
A learning and development process is the defined route a company uses to identify skill gaps, plan the year's training, nominate and approve participants, run programmes, record attendance and assessment, collect feedback, and check afterwards whether work is being done differently. It turns training from an occasional event into a planned activity with owners, dates and records.
- GullyHR is an HR consulting, HR services, training and software company based in Bengaluru, working with Indian startups and small and medium businesses.
- This service designs the process around training: how a need surfaces, how the year is planned, how people are nominated and approved, how sessions are recorded, and how results are reviewed.
- You receive working artefacts: a training needs analysis, an annual calendar, nomination and feedback formats, an attendance and assessment record structure, and a responsibility matrix.
- Designing the process and delivering the programmes are separate pieces of work. GullyHR can do both, and you may take either on its own.
- Scope and sequence are agreed after a consultation rather than fixed in advance.
The starting point
Can You Say What Last Year's Training Bought You?
Training tends to arrive rather than get planned. A brochure lands at the right moment, a budget is available, a programme runs. The attendance sheet goes in a drawer, and the gap that prompted it is still there the following year.
We trace every programme back to a named gap, and every gap forward to a record of whether it closed.
You may be experiencing:
- Training approved last year with no way to say what changed in the business because of it.
- Programmes chosen when a vendor gets in touch, rather than when a manager reports a gap.
- Participants pulled out the previous evening because work came up, with no record that it happened.
- A customer or certification audit asking for training records, and a few signed attendance sheets being the answer.
- One person the only one able to run a machine or handle a particular account, with nothing done about a second.
- Managers promoted for being good at the work, with no preparation at all for managing people.
- A development need recorded at every appraisal, and nothing happening between one appraisal and the next.
- New joiners placed on the floor or on a client account with no structured induction, learning the role from whoever is nearby.
- Internal sessions run by senior staff with no preparation, no material and no record of what was covered.
- Contract, apprentice and shift workers missing from training records because they sit on a separate list.
- A skills matrix, if one exists, last updated when it was first made, with nobody certain who is authorised to do which task.
What we can help with
Our Learning and Development Services
Training Needs Analysis
A role-wise skill map, with gaps drawn from appraisal outcomes, manager interviews, rework and complaint patterns, and the equipment or systems coming in, so each need is traced to its source.
Annual Training Calendar
A dated calendar naming the programme, the target roles, the quarter and the internal or external mode, with a budget line against each entry and the seasons you cannot release anybody planned around.
Nomination and Approval
A nomination form naming the gap being closed, an approval route with limits by cost and seniority, and a stated rule for replacing a withdrawn participant rather than quietly losing the seat.
Programme Coordination
Trainer selection and briefing on the gap, venue or online arrangement, joining instructions, materials and pre-work, with a named coordinator rather than only a named approver.
Attendance Records
A signed or system-captured record per session, with part-attendance and withdrawal marked, and the history held against the employee so it can be produced when asked for.
Assessment and Feedback
Where the subject allows, a check before and after the programme, a practical demonstration or a knowledge test recorded against the employee, with a short feedback format on content, trainer and relevance.
Effectiveness Review
A manager observation check some weeks after the programme, set against the gap the training was meant to close, so the question of whether anything changed on the job actually gets asked.
Individual Development Plans
For the roles that need one, a plan drawn from appraisal outcomes listing training, on-the-job assignments and coaching, so what was promised at appraisal carries a date and an owner.
The scope
What the Consulting Covers
Training involves managers, HR, trainers, finance and the employees themselves. These are the parts of the learning process we can review or design. The scope is agreed with you and can take all twelve areas or only some.
Learning Process Assessment
How needs surface today, what has been run and recorded, how nominations are handled and what happens after a programme ends.
Training Needs Analysis
Gaps between what each role requires and what people can do now, drawn from several sources and traced to where they show.
Skill and Training Matrix
A role-wise record of required skills and training, current levels and who is trained or authorised for each task.
Annual Training Calendar and Budget
Dated programmes with target roles, mode, owner and cost line, planned around the periods you cannot release people.
Nomination, Approval and Release
How participants are nominated, approved and released, and what happens when someone withdraws.
Induction and Role-Specific Training
Training for new joiners and role changers, with sign-off by the manager and the employee.
Mandatory and Customer-Required Training
How training your customers, auditors or regulators ask for is identified, scheduled and recorded against its source.
On-the-Job Training and Internal Trainers
How experienced employees pass on skills, how a session is prepared and delivered, and how it is recorded.
External Trainer and Vendor Selection
A brief, selection criteria and a review format so outside trainers are chosen and briefed against a named gap.
Assessment, Feedback and Certificates
Pre and post checks, practical demonstrations, participant feedback and the certificates or records issued.
Effectiveness Review
A manager observation some weeks later, set against the gap the programme was meant to close.
Training Records and Reporting
One training history per employee, and reports on coverage, delivery against the calendar and spend.
Working together
Ways to Work With Us
Training Needs Analysis
A standalone study of what your people cannot do yet, role by role, with a prioritised needs list and an indicative calendar. For a business about to commit a training budget.
Full Process Project
The process designed, documented, configured and rolled out: needs analysis, calendar, nomination and approval route, records, feedback and the effectiveness check.
Process With Programmes Delivered
The process work combined with GullyHR delivering the soft skills and management programmes on the calendar it produces, so the trainer is briefed on the same gap the process identified.
Annual Learning Advisory
Periodic senior input for a business already running the process, on the needs list, the calendar, trainer choices and what the last round actually achieved.
Which needs are funded this year and which wait is a management decision taken against your budget. We bring the prioritised list and the reasoning; you set the line.
The deliverables
What You Receive
Depending on the scope of your engagement, deliverables can include:
- A training needs analysis covering the roles in scope, with every need traced to its source.
- An annual calendar naming the programme, the target roles, the quarter, the mode and the budget line.
- A written procedure a line manager can follow without HR present, with a process map of the steps and approvals.
- The forms the process needs: nomination and approval, participant confirmation, coordination checklist, and withdrawal or replacement.
- Attendance, assessment and feedback formats, with a training history structure held against each employee.
- A responsibility matrix naming who identifies the need, nominates, approves, coordinates, records and reviews.
- An individual development plan format tied to appraisal outcomes and to confirmation and promotion decisions.
- A configured workflow, a manager briefing session, and a management review after the first cycle.
- A skill and training matrix format showing required skills by role, current level and who is trained or authorised.
- An induction and role-specific training plan format, signed off by the manager and the employee.
- An on-the-job training and internal trainer guide covering how a session is prepared, delivered and recorded.
Step by step
How We Work
Analyse the Needs
We sit with managers role by role, read the last appraisal cycle, look at rework, error and complaint patterns, and note the equipment or systems coming in, listing what people cannot yet do and where that shows.
Agree Priority and Budget
The needs list is always longer than the year will hold. We take it to management, agree what is trained this year and what waits, and fix the budget and the approval limits the process will run on.
Design the Calendar and Forms
Agreed needs become dated entries with target roles, quarter, mode and estimated cost. The procedure and the nomination, approval, coordination, attendance, assessment and feedback formats are drafted and tested against programmes you have actually run.
Configure and Brief
The calendar, nomination route, approval limits, attendance marking and feedback form are set up and checked with test cases. Managers are briefed on what they must nominate, approve and observe afterwards.
Roll Out and Review
We help you announce the calendar and run alongside your team through the first programmes, including the first time somebody tries to withdraw a participant. Weeks later we collect manager observations against the gaps targeted. Where it is included in the engagement, we run a pilot with one department or programme first and refine the forms and calendar from what managers and participants report.
The difference
What a Planned Year Gives You
A defined learning process helps you:
We do not promise outcomes. We record a baseline before work starts, covering which skill gaps exist today and what training records can currently be produced, and report against it, so you can see what changed and what did not.
- Choose training against a gap a manager can name, rather than against a brochure that arrived at the right moment.
- Move nominations, approvals and joining instructions without the owner arranging them.
- Produce an employee's training history when a customer, a certification body or management asks for it.
- Let managers know before the quarter begins which of their people will be away, and on which dates.
- Discuss training spend at a management meeting with the records in front of you.
- Give development promises made at appraisal a date, a named owner and a review.
- See which roles have a trained second person and which still depend on one individual.
- Record induction and role-specific training for every new joiner in the same format.
- Show what was assessed, not only who attended, when a training record is requested.
- Compare planned and delivered training through the year against the calendar and budget.
Find your fit
Who This Service Is For
Companies Already Spending on Training
Businesses that have started spending and cannot say what the spend has bought them.
Businesses Facing Record Audits
Manufacturing, engineering, healthcare and services businesses where a customer, certification or statutory audit asks to see training records.
Companies Promoting First-Time Managers
Businesses promoting their first layer of managers from within, where technical skill is present and people-management skill has never been taught.
Businesses With Single Points of Knowledge
Companies where one person holds the working knowledge of a machine, an account or a process, and no second person has been trained.
Businesses With Appraisals but No Route
Companies that record development needs at appraisal with no path from the form to an actual programme.
Companies With a Budget and No Plan
Businesses with training money approved for the year and no plan for how it will be spent.
Contract, Apprentice and Shift Workforces
Businesses where trainees, apprentices, contract workers and shift staff need to be inducted and tracked on the same record as permanent employees.
First-Time HR Hires
A newly appointed HR person who has inherited training with no calendar, formats or records.
Businesses Introducing New Equipment or Systems
Companies about to bring in new machines, software or processes who need to plan who is trained, by when and how it is recorded.
Good to know
A Clear Annual Cycle from Need to Review
Planning the year
- Identify: draw needs from appraisal outcomes, manager input, audits and new equipment or systems.
- Prioritise: agree with management what is funded this year and what waits.
- Schedule: place programmes on the calendar with owners, modes and budget lines.
Running and reviewing
- Nominate and release: approve participants and dates, with a rule for replacement.
- Deliver and record: run the programme and capture attendance, assessment and feedback.
- Review: check on-the-job change against the original gap and carry findings into the next plan.
Each stage has an owner, a deadline and a record.
Good to know
Track Learning Process Performance
Coverage and delivery
- Needs addressed: how many identified gaps have a programme planned or completed.
- Calendar delivery: planned programmes against those actually delivered.
- Nominations honoured: how many approved participants attended.
- Skill matrix coverage: which critical tasks have trained cover.
Learning and application
- Participant feedback: how relevant the programme was found to be.
- Assessment results: whether knowledge or skill was demonstrated.
- Manager observation: whether work changed on the job.
- Record readiness: whether a training history can be produced on request.
- Spend against budget: where the training budget went.
Measures use agreed definitions and appropriate access permissions.
Good to know
Scope and Service Boundaries
Your engagement defines
The roles, locations, employee categories, programmes, deliverables and implementation support included, and whether delivery or system configuration is part of it.
Requires a separate agreement
- Delivery of training programmes.
- Technical or trade-specific training by specialist trainers.
- Learning software licences, configuration and integrations.
- Legal or certification advice on required training.
- Ongoing administration of the training calendar and records.
Which needs are funded and who attends remain decisions for authorised management. Training bonds, cost recovery terms and any statutory or customer-required training should receive appropriate specialist review.
Good to know
Timeline and How to Prepare
Timeline
The schedule depends on the roles and locations in scope, the training history available and whether configuration is included. We confirm it after agreeing the scope.
Useful inputs
- Role list and organisation chart.
- Development needs recorded in the last appraisal cycle.
- Existing training records, calendars and attendance sheets.
- Training budget and spend for recent years.
- Customer or audit findings that mention training or competence.
- Trainer and vendor list.
- Details of new equipment, systems or roles being planned.
If these are not documented, we can begin with discussions with managers, role by role.
Good to know
Confidentiality and Development Information
Handled by agreement
Training needs often come from appraisal results, manager comments and assessment scores. Before work begins we agree the data required, who may access it, how it is shared, the confidentiality terms and retention arrangements.
Assessments and development plans
The process also defines who can see assessment results, individual development plans and manager observations, and how they may be used in other decisions.
Good to know
Frequently asked questions
It is the defined route a company uses to identify skill gaps, plan the year's training, nominate and approve participants, run programmes, record attendance and assessment, collect feedback, and check afterwards whether work is being done differently.
Both are available. GullyHR delivers soft skills and management development programmes, and those can be run against the calendar this process produces. Where a need is technical or specific to your trade, we help you select and brief an external trainer instead.
Yes. Appraisal data is one source among several. Manager interviews, rework and complaint patterns, customer feedback, new equipment and the roles that depend on a single person all point at gaps, and often more honestly than an appraisal form does.
Partly, and it is worth being honest about which part. Attendance, assessment results and participant feedback are straightforward. Whether behaviour changed is established through a manager observation check against the original gap, which is a judgement rather than a measurement, but a recorded one.
By making a nomination a commitment rather than an intention: an approval with the manager's name on it, a stated replacement rule, and a record when a withdrawal happens. Visibility usually does most of the work, because withdrawals stop being invisible.
Those needs enter the calendar like any other, with the requirement recorded as the source so the record can be produced on request. We do not advise on what a standard or statute obliges you to provide, so please confirm those requirements with a qualified professional.
Yes. The calendar, nomination route, approval limits, attendance marking and feedback form are configured in whichever system you run, or on the GullyHR platform, and your HR team owns the process once we step back.
Your HR team, with the managers who nominate and observe. We hand over the procedure, forms, calendar and configuration, and the management review after the first cycle is where ownership is confirmed rather than assumed.
After a short discussion of which roles and locations to cover and whether delivery is included. The scope states what the needs analysis covers and what the calendar will span, and is agreed in writing before work begins.
The two terms are used interchangeably, and what matters is the method. We identify the gap between what a role requires and what people can do now, trace each gap to its source and rank it so management can decide what to fund.
A training matrix lists roles or people against the training each needs and shows who has completed it. A skill matrix usually rates current proficiency, and many businesses combine the two. We settle which version fits your business.
From the prioritised needs list and the budget agreed with management. Each programme gets target roles, a quarter, a mode, an owner and a cost line, with the periods you cannot release people planned around.
Induction is the first orientation to the organisation and the role, while onboarding runs longer, until the person works independently. The learning process covers the training parts of both and connects with the employee onboarding process.
Its four levels of reaction, learning, behaviour and results are a useful frame. We record the first three directly through feedback, assessment and manager observation, and treat business results as a judgement because many factors move them.
Yes. We define who may train, how a session is prepared and assessed, and how it is recorded, so knowledge held by experienced people reaches others.
Yes. They can be included in the needs analysis, calendar and records, with session timings that suit their working pattern.
Pricing depends on the roles and locations covered, the number of programmes on the calendar, whether delivery or configuration is included and the support required. Share your requirements and we will send a tailored proposal.
Put the Year's Training on a Calendar With Owners
Replace occasional programmes with a planned year: named gaps, dated entries, an approval route, proper records and a check on whether anything changed on the job.
Prefer to talk first? Call +91 80958 58589 or write to hello@gullyhr.com.
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