Hospitality
Retention and Attrition Management for Hospitality
Who leaves, when, why — and which of them mattered.
What this looks like in hospitality
The parts of retention and attrition management that are specific to this sector, rather than general.
Attrition and Retention
The highest-turnover frontline in any sector.
What this coversHide
Attrition and Retention
The highest-turnover frontline in any sector.
What this coversHide- Attrition by department and grade
- First-90-day attrition
- Supervisor-wise turnover
- Seasonal vs permanent attrition
- Exit reasons
- Stay interviews
- Career path from steward upward
- Accommodation and transport factors
- Retention actions
The general method — what retention and attrition management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee retention and attrition management page. What is above is the part that differs for hospitality.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.