Hospitality
Learning and Development for Hospitality
Training planned from need rather than from the calendar.
What this looks like in hospitality
The parts of learning and development that are specific to this sector, rather than general.
Training and Supervisor Development
Stewards become captains; captains become managers.
What this coversHide
Training and Supervisor Development
Stewards become captains; captains become managers.
What this coversHide- Induction
- Department-specific training
- Service and hygiene training
- Guest handling and complaint recovery
- Language and communication
- Supervisor development
- Rostering skills for supervisors
- Feedback conversations
- Fire and safety training
- Training records
The general method — what learning and development covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the learning and development process page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.