Policies, Compliance and Governance for Hospitality
Policies a manager can apply, and obligations with owners and dates.
What this looks like in hospitality
The parts of policies, compliance and governance that are specific to this sector, rather than general.
Governance for a 24-Hour Property
Licences, shifts and a large frontline.
What this coversHide
Governance for a 24-Hour Property
Licences, shifts and a large frontline.
What this coversHideA hotel carries premises and service licences alongside employment obligations, operates continuously, and employs a frontline with high turnover - which makes policy communication a recurring task rather than an annual one.
- Property-wise register of licences and obligations
- Working hours, shift and rest policies for continuous operation
- Conduct and grooming standards documented
- Guest interaction and harassment policies, including guest conduct
- Casual and banquet staff arrangements documented
- Food and beverage licensing obligations tracked
- Named owner per property and per obligation
- Acknowledgement captured for a high-turnover workforce
Policy communication in a high-turnover property has to be part of induction rather than an annual circulation, because a meaningful share of the workforce was not there last year.
The general method — what policies, compliance and governance covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr policies and governance page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.