Hospitality
Performance Management for Hospitality
Goals, reviews and ratings that hold up in a conversation.
What this looks like in hospitality
The parts of performance management that are specific to this sector, rather than general.
Performance by Department
Measures a hospitality team recognises.
What this coversHide
Performance by Department
Measures a hospitality team recognises.
What this coversHideFront office and service
- Guest feedback scores
- Complaint count
- Check-in time
- Upsell performance
- Attendance
- Grooming compliance
- Training completion
Kitchen and housekeeping
- Food cost adherence
- Wastage
- Hygiene audit score
- Room cleaning time
- Room audit score
- Breakage
- Safety observance
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.