Onboarding and Probation for Hospitality
A first day that is the same for the fifth joiner as the first.
What this looks like in hospitality
The parts of onboarding and probation that are specific to this sector, rather than general.
Onboarding for a 24-Hour Operation
New starters on every shift, every week.
What this coversHide
Onboarding for a 24-Hour Operation
New starters on every shift, every week.
What this coversHideA property onboards continuously and across all hours. An induction scheduled for Monday mornings in a meeting room serves only the staff who happen to work Monday mornings.
- Induction deliverable on any shift, including nights
- Department-specific induction alongside property induction
- Grooming, conduct and guest interaction standards
- PMS, POS and system access provisioned on day one
- Uniform, locker and name badge issued before the first shift
- Shift pattern, split shifts and roster explained
- Buddy assigned within the department
- Probation review at a stated date, by the department head
Department-specific induction carries more weight than property induction here, because the department head sets the working experience and the property orientation is largely context.
The general method — what onboarding and probation covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee onboarding and induction page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.