Exit and Alumni Management for Hospitality
Resignation to relieving letter, in a defined order.
What this looks like in hospitality
The parts of exit and alumni management that are specific to this sector, rather than general.
High-Churn Exit Without Loose Ends
Fast exits that still close every record.
What this coversHide
High-Churn Exit Without Loose Ends
Fast exits that still close every record.
What this coversHideA hotel or restaurant may process more exits in a quarter than an office does in five years. The process has to be quick enough to run repeatedly and complete enough to stand up.
- Exit can be completed inside one shift where needed
- Final settlement date stated and met
- Uniform, name badge, locker and key return recorded
- Tip, service charge and gratuity pool position settled
- PMS, POS and system access revoked immediately
- Guest-facing handover for any open guest issues
- Rehire eligibility recorded by the department head
- Seasonal staff kept on a callback list
Seasonal callback is undervalued. Properties that keep a list of who to call before the season, with a note on how they performed, spend far less on recruitment and train far less in the first fortnight.
The general method — what exit and alumni management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the exit and offboarding process page. What is above is the part that differs for hospitality.
Other HR topics for hospitality
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.