Why hospitality employees leave and how to understand why
Hotel, restaurant and banquet staff leave for reasons that vary by department and season. How to ask what sits behind the first answer and act on it.
8 min readRead articleAyurveda and alternative wellness centres combine consultations, therapies, diet and often stays. Vaidyas, therapists, kitchen and housekeeping staff form one experience, and a gap in any one of them shows to the guest.

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Share your requirementsAyurveda and alternative wellness centres range from small day clinics to residential retreats offering panchakarma, massage, diet and yoga. A vaidya or physician consults and prescribes, therapists carry out treatments, and a kitchen cooks to the prescribed diet. Guests may stay for a week or three and expect consistent therapy with the same hands. Many therapists, especially for massage, work in pairs, and the gender of the therapist matters to guests. Medicated oils, herbs and linen need careful handling. Staff often come from a few regions with strong traditions, are paid modestly and live on site. Guests include foreigners and families, so language and manners count. See also HR for hospitality.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in ayurveda and alternative wellness. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Skilled therapists are scarce, and peak months see poaching and last-minute exits.
The kitchen cooks to habit, not to the vaidya's plan, and the treatment is weakened.
Rosters are not built around it, so guests are upset on arrival.
Oils are reused, labels fade and storage is by habit.
Housing, food and privacy are unequal, and tensions between teams spill into the guest area.
Staff are skilled but cannot explain simply, and guests feel unsure.
Marketing or staff tell guests the treatment will fix a condition, and complaints follow.
A 21-day stay needs consistency day after day, and therapists run short of rest.
Start with the topics that matter most here: HR Strategy and Workforce Planning; Retention and Attrition Management; Policies, Compliance and Governance. Then work through the rest. Each topic is written for hospitality, not in general.
How many people, in which roles, by when — and what they will cost.
Who leaves, when, why — and which of them mattered.
Policies a manager can apply, and obligations with owners and dates.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Induction, records, incident reporting and follow-through.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a ayurveda and alternative wellness business puts in place, in an order that makes each easier. Open any card for the detail.
Guest preferences, therapist gender and continuity captured at booking and built into the roster.
Guest preferences, therapist gender and continuity captured at booking and built into the roster. The attendance, shift and leave process supports it.
Daily diet notes from the vaidya to the cook, signed at each meal for each guest.
Daily diet notes from the vaidya to the cook, signed at each meal for each guest.
Labelling, storage, reuse limits and laundry steps in a checklist, drawn up under the workplace health, safety and wellbeing work.
Labelling, storage, reuse limits and laundry steps in a checklist, drawn up under the workplace health, safety and wellbeing work.
Fair rooms, food, privacy and conduct rules written once and shared.
Fair rooms, food, privacy and conduct rules written once and shared. See the HR policy packages.
Simple English and guest manners, taught in the learning and development process.
Simple English and guest manners, taught in the learning and development process.
What can be said about conditions and results and what must come from the vaidya.
What can be said about conditions and results and what must come from the vaidya. Taught in the employee onboarding process.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Therapist rosters that fit guests, long programmes and fair rest.
Housing, conduct and leave policies for staff who live and work on site.
Language and guest manners training for skilled but quiet staff.
Induction on claims, hygiene and guest sensitivities.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in hospitality, and one on each of the topics this page points to.

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Capture them at booking, check them in the roster and keep a spare trained therapist. Tell guests early if a preference cannot be met.
Because the instruction does not reach the kitchen in a form it can use. Use a daily sheet signed by the vaidya and the cook.
Fair pay, recognised skill, good housing and a clear future help most. Agree notice and handover rules in writing.
Many centres house staff. Set standards for rooms, food, privacy and conduct, and listen to complaints early.
Describe the programme, not a guarantee. Medical statements come from the vaidya, and marketing is checked against the same rule.
We would ask how therapist rosters follow guests, how diet reaches the kitchen and how staff are housed. A good opening project is a roster method plus a diet sheet routine. Scope is then written down for you to accept or change.
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