Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA stage decoration company builds sets, backdrops, lighting and floral work for weddings, concerts and corporate events, often overnight. Carpenters, painters and helpers work to fixed dates, long hours and late teardowns.

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Share your requirementsA stage decoration company designs and builds stages, backdrops, mandaps, arches, entrances and lighting for weddings, concerts, exhibitions and corporate events. Designers take client briefs, a workshop fabricates frames, panels and props from wood, metal, cloth and flowers, and crews transport and assemble them at the venue, often through the night. Event dates are fixed, so everything is a deadline, and wedding season produces several events in a day. A permanent team of designers, workshop foremen and drivers is joined by casual carpenters, painters, electricians and helpers per event. Lifting, ladders, wiring and long hours are routine. The client sees only the finished stage, and any delay on the day is public. The wider HR for marketing and creative agencies page covers creative and event-led businesses.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in stage decoration companies. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
A mandap must be ready before the guests arrive, and a late truck or crew is a visible failure.
Crews build through the night and tear down at dawn, and tiredness leads to injuries and mistakes.
Helpers are rung the evening before, and the numbers who come differ from the numbers promised.
Structures are lifted and wired by crews who learned on the job, with no safety routine.
In wedding season the crew leader is on two sites, and the second site gets less care.
Items from the workshop are loaded, used and returned, but nobody checks quantities, so cost leaks.
A concept sold in a meeting meets a short deadline and a thin crew.
A good carpenter or electrician works for several decorators and goes where the rate is better.
Start with the topics that matter most here: Recruitment and Talent Acquisition; Health, Safety and Wellbeing; Employee Administration. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Requisition to joining, the same way every time.
Induction, records, incident reporting and follow-through.
Records, attendance, leave and the day-to-day HR that must simply work.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
A first day that is the same for the fifth joiner as the first.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a stage decoration companies business puts in place, in an order that makes each easier. Open any card for the detail.
A board of events, crews and vehicles for the next 30 days, shared with the foremen.
A board of events, crews and vehicles for the next 30 days, shared with the foremen. The recruitment process helps keep a reliable casual pool.
Maximum hours, a break, food and a day off after a night, tracked in the attendance and shift process.
Maximum hours, a break, food and a day off after a night, tracked in the attendance and shift process.
Ladders, loads, wiring and fire items covered before work begins, with a signed list, in line with the health and safety work.
Ladders, loads, wiring and fire items covered before work begins, with a signed list, in line with the health and safety work.
Every prop and fitting is counted going out and returning, signed by the foreman.
Every prop and fitting is counted going out and returning, signed by the foreman.
The foreman signs off feasibility and time before a quote is confirmed.
The foreman signs off feasibility and time before a quote is confirmed.
A written rate card and a payment date, so reliable hands choose your events.
A written rate card and a payment date, so reliable hands choose your events.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A reliable pool of carpenters, electricians and helpers for event season.
Night shift and overtime rules that protect crews and keep records.
Short pre-build talks and equipment checks for stages and wiring.
Load sheets and crew terms that cut disputes and loss.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Book regulars early, pay on time and give them dates in advance. Keep a reserve list for no-shows.
Set a written rule on hours, rest and rates, and record each build. Confirm the structure with a qualified professional.
Ladder use, lifting, wiring checks, fire items and a clear exit path. Show them before the build and record who attended.
Count out and in with the foreman's signature, tag high-value items and review the loss weekly.
Let the foreman sign off feasibility, materials and time before a client quote is final.
We would ask how crews are planned for a week with several events, how night builds are paid and how props are counted. A good opening project is a crew plan plus a load sheet. Scope is written for you to accept or change.
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