Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA film production house builds a large temporary crew around each project and disbands it at wrap. Here is how to keep a core team, treat project crews fairly and plan for the gaps between productions.

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Share your requirementsA film production house develops, finances and produces films, web series or shows, usually by assembling a crew for each project. A small permanent team handles development, budgeting, legal and accounts, and a production manager builds the shoot team: directors, assistant directors, camera and lighting crews, art department, costume, make-up, sound, production assistants, drivers and spot boys. On a shoot, call times start before dawn and wrap runs late, locations change, weather interferes and nights are lost. Many crew members are freelancers or daily wage workers paid per project or per day, often through production managers or unit heads. Payments, overtime and safety are discussed informally, and when a film wraps the crew disperses. Between projects, the core team may wait months for the next green light. See also HR for marketing and creative agencies.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in film production houses. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Call sheets stretch into overtime night after night, and nobody tracks hours, rest or safe travel home.
Crew wages are collected, passed down and sometimes delayed, with no record the worker can check.
Stunts, rigging, heights, electricity and crowd scenes are managed by experience, with little written briefing or inspection.
Camera or art heads move with their regular crew, so the producer has little visibility of who is on set and under what terms.
Production assistants and spot boys work longest for least pay, and verbal abuse on set is tolerated as part of the culture.
Late shoots, shared accommodation and power imbalance create concerns, and a complaints route is rarely explained.
Crew knowledge about a unit's standards leaves at wrap, and each project restarts from scratch.
Between green lights the permanent team's role is unclear, and good people leave for steady employers.
Start with the topics that matter most here: Employee Relations; Health, Safety and Wellbeing; Compensation, Payroll and Benefits. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Two routes — one for complaints, one for conduct — kept separate.
Induction, records, incident reporting and follow-through.
Salary structure, payroll inputs and a month that closes on time.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a film production houses business puts in place, in an order that makes each easier. Open any card for the detail.
A maximum shooting day, rest before the next call and a travel provision for late wraps, with exceptions approved by the line producer.
A maximum shooting day, rest before the next call and a travel provision for late wraps, with exceptions approved by the line producer. See the attendance, shift and leave process.
A payment sheet per department showing rate, days worked, overtime and payment date, shared with each worker.
A payment sheet per department showing rate, days worked, overtime and payment date, shared with each worker.
A short note and talk on stunts, heights, electrical work and crowds, with a named safety lead on each day.
A short note and talk on stunts, heights, electrical work and crowds, with a named safety lead on each day.
A written understanding of who is hired by the head, who by the production, rates and conduct rules, using HR documentation.
A written understanding of who is hired by the head, who by the production, rates and conduct rules, using HR documentation.
A named person, a way to report in confidence and a clear message at the start of each shoot that abuse is not acceptable.
A named person, a way to report in confidence and a clear message at the start of each shoot that abuse is not acceptable.
Development tasks, library work, training and smaller projects between productions so the core team has a role.
Development tasks, library work, training and smaller projects between productions so the core team has a role.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Records of hours, rest and overtime for shoots and the permanent team.
Set safety briefings and wellbeing for long shoots.
A clear way for crew to raise concerns and for the production to respond.
Written terms for crew, department heads and the permanent team.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Set a daily maximum and rest rule in the schedule, track actual hours and approve exceptions. Fatigue causes accidents and poor work.
Use a sheet that shows rate, days and payment date, shared with each worker. Visible records reduce disputes.
Name a safety lead for each shooting day and brief the crew before risky scenes. Confirm with a qualified professional the duties that apply to your production.
Agree terms and conduct rules in writing, and keep a list of everyone on set. You remain responsible for the working environment.
Give them development work, training and smaller projects, and communicate openly about the pipeline. Uncertainty drives people away.
We would ask about your recent call sheets, how crew are paid and how complaints are handled. A sensible first piece of work is a call-sheet hours rule and a crew payment sheet. Scope follows in writing, so you can accept or trim it.
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