Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA film studio assembles a large crew for each picture, runs it hard through pre-production, shoot and post, then lets most of it go. The HR work is hiring fast, clarifying who does what and keeping skilled freelancers coming back.

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Share your requirementsA film studio develops, shoots and finishes feature films, and may also rent out stages, equipment and editing suites. A small core team of producers, production managers and accountants stays year-round. The crew arrives and leaves with each picture: assistant directors, camera and lighting departments, art and costume, spot boys, drivers, editors and colourists. Most are freelancers, paid per day or per week, and many work on several films in a year. Call times are early, shoots run past midnight and locations move. People remember how a producer treated them, and the best crew choose films by who runs them. The marketing and media sector page and the film and television hub cover what these businesses share.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
Hundreds of people are hired in weeks and dismissed at wrap. Good hands are remembered, and the studio relies on a small book of names.
A shift in location or a rain delay alters everyone's day. Arrival times, transport and meals follow, and mistakes become arguments.
Overtime, turnaround breaks and extra days are often settled by shout across the set. Disputes appear when the picture ends.
Each department head hires their own team with their own promises. The studio sees the cost only when the invoices arrive.
They are told a location and a call time. Safety on a stunt day, rules for the stage and who to ask are learnt on the floor.
Shoots run past midnight with short turnarounds, and drivers and junior crew are the most tired when roads are dangerous.
Studio admin, accounts and production office staff are few, and the pressure peaks during every shoot.
Start with the topics that matter most here: Recruitment and Talent Acquisition; Employee Administration; HR Operations and Governance. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Requisition to joining, the same way every time.
Records, attendance, leave and the day-to-day HR that must simply work.
An HR function that runs the same way every month.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
A first day that is the same for the fifth joiner as the first.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
The pieces a film studios business puts in place, in an order that makes each easier. Open any card for the detail.
A simple register of crew by department, with who they worked for, how they were rated and whether they would be rehired.
What this coversHideA simple register of crew by department, with who they worked for, how they were rated and whether they would be rehired. It is the base of your next recruitment drive.
A short sheet stating role, rate, days, overtime and turnaround rules, signed before the first day.
What this coversHideA short sheet stating role, rate, days, overtime and turnaround rules, signed before the first day. Ask a qualified professional about the form.
A date and time by which changes are shared, and how late notice is paid or handled.
What this coversHideA date and time by which changes are shared, and how late notice is paid or handled. Attendance and shift planning uses these rules.
Ten minutes on the location, safety, meal times, chain of command and who answers questions, followed by a one-page note.
What this coversHideTen minutes on the location, safety, meal times, chain of command and who answers questions, followed by a one-page note.
Minimum rest between shoot days, safe transport for late wraps and a driver rotation, written once and applied to all units.
What this coversHideMinimum rest between shoot days, safe transport for late wraps and a driver rotation, written once and applied to all units.
Plan leave around the shooting calendar and bring in extra production office help for the busiest weeks.
What this coversHidePlan leave around the shooting calendar and bring in extra production office help for the busiest weeks.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A way to build and keep a crew book, with department checks before each picture.
Call times, turnaround and day counts recorded the same way on every unit.
Deal memos and crew files that are ready before shooting begins.
A short, repeatable first day for new crew on every location.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Use a clear deal memo for each person and agree rates, days and overtime before the first day. Ask a qualified professional about how the arrangement should be classified in your case.
The studio should set bands for each department so heads do not each strike their own bargains. Heads can negotiate within the band for senior or scarce skills.
Record start and finish times each day on the unit, share them with the production office and settle claims at weekly intervals, not at wrap.
Fair and on-time treatment, safe hours, proper meals and credit for good work. Crew talk to each other, and a studio with a good name fills its calls quickly.
Plan leave around the shooting calendar, share load across peaks and give them a say in the schedule. They hold the studio together between and during pictures.
We would ask for your last picture's crew list, read three call sheets and count how many deal memos were signed in time. A crew book with a one-page deal memo is a likely first job, and scope is written down for your approval.
All 5 business types in film & television production · Find another business type
See all HR topics for marketing, advertising and creative, or another industry.
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