Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA television production house delivers episodes to a channel's calendar, often daily, week after week. The work is a factory of sets, units and edit rooms, and missing one telecast date costs more than any single shoot day.

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Share your requirementsA television production house makes serials, reality shows, game shows and news-style programmes for channels. A daily serial may run for years: writers deliver scripts, units shoot on fixed sets, editors turn the footage around in a day or two, and the episode airs on schedule. Several units may shoot in parallel with different directors and crews. Artists, technicians and spot boys work long, regular days with little variation, often six days a week. Pay is mostly daily or weekly, and the production office handles hundreds of attendance and payment questions a week. The channel can change the slot, the episode count or the cast at short notice. The marketing and media sector page and the film and television hub cover what these businesses share.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
Episodes must reach the channel on a fixed day. A late script, an absent artist or a power failure pushes the whole chain, and the edit room works through the night.
Different directors and crews shoot on different floors. Habits, rates and standards vary, and the best crew are asked to shift between them.
The same people reach the set early six days a week for months, and absence, tiredness and quarrels build up in the second year of a run.
A small writing team feeds the whole show. One writer leaving or falling ill slows scripts, and the units notice quickly.
Crew in different units may be paid different rates for similar work. People compare, and quiet resentment turns into walkouts.
A cut in episode count or a new slot may leave a large crew idle or in need of more hands. Sudden shifts are hard to explain to the team.
Artists shoot on several shows, so call times shift. The unit waits and the crew's day stretches.
Start with the topics that matter most here: Compensation, Payroll and Benefits; Retention and Attrition Management; Policies, Compliance and Governance. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Salary structure, payroll inputs and a month that closes on time.
Who leaves, when, why — and which of them mattered.
Policies a manager can apply, and obligations with owners and dates.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Induction, records, incident reporting and follow-through.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a television production houses business puts in place, in an order that makes each easier. Open any card for the detail.
A single sheet that shows which unit shoots which set, which artists are needed and which crew are assigned.
What this coversHideA single sheet that shows which unit shoots which set, which artists are needed and which crew are assigned. Attendance and leave planning use it. See shift and leave planning.
A simple table of daily rates by role and years on the show, so crew in different units are paid on one basis.
What this coversHideA simple table of daily rates by role and years on the show, so crew in different units are paid on one basis. Pay benchmarking supports it.
Weekly off, public holidays and short breaks across the run are planned and shared, with relievers trained to step in.
What this coversHideWeekly off, public holidays and short breaks across the run are planned and shared, with relievers trained to step in.
A second-line writer or associate who knows the show's characters and tone, with one script reader who checks consistency.
What this coversHideA second-line writer or associate who knows the show's characters and tone, with one script reader who checks consistency.
A short set of rules for call, meals, behaviour on set and how complaints are raised, so every unit follows the same norms.
What this coversHideA short set of rules for call, meals, behaviour on set and how complaints are raised, so every unit follows the same norms.
A short note on how the production house will inform crew if the episode count or slot changes, who decides and what notice is given.
What this coversHideA short note on how the production house will inform crew if the episode count or slot changes, who decides and what notice is given.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Daily rate bands by role that are the same in every unit.
Clear duties for directors, assistant directors, unit managers and spot boys across units.
Keeping crew through the long middle of a serial.
Set norms for call, conduct and complaints that apply on every floor.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Recognise good work, vary tasks where possible, plan breaks and keep pay fair across units. Motivation falls when work repeats and people see colleagues treated differently.
For the same role and experience, mostly yes. Differences should be explained by skill or scarcity, not by who negotiated. A published rate card prevents quiet comparisons.
Tell the crew quickly and plainly, share what you know and what you do not, and plan any reduction in hands with care. Ask a qualified professional about notice and terms.
Find out the causes first: transport, artist call times, lighting or set readiness. Fix the most common cause and track starts weekly.
A named person in the production office, such as the production manager, with a route to the show runner if needed. Crew should know the name and how to reach them.
We would compare rates for the same role across units, count late starts last quarter and ask crew what has drifted since the show began. A rate card with a unit standard sheet is a likely first job, and scope goes into writing for your approval.
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