Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA podcast production studio records, edits and publishes shows for clients and its own channels, and the episode calendar is the promise it keeps. A small team of producers, editors and sound engineers carries a heavy weekly load with little slack.

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Share your requirementsA podcast production studio records, edits, mixes and publishes audio shows, some for brands and publishers, some for its own network. A small team of producers, sound engineers and editors works in booths and edit suites, with freelance hosts, researchers and voice artists joining by episode. Each show has a release day, so a late edit is visible to listeners at once. Work comes in bursts around recording days and then waits on client approvals. The team is small, so one engineer's illness stops a show, and people who are good at the craft can leave to start their own shows. The studio also holds client recordings and guest consent forms that must be kept safely. The wider HR for marketing and creative agencies page covers what creative businesses share.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in podcast production studios. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
A producer and editor who know a show's style are hard to replace, and a day of leave can push a release.
Guests arrive late and sessions overrun, so the edit starts behind schedule and weekend work becomes normal.
Waiting on a brand's sign-off leaves editors idle, then rushed, and the whole week's plan is redone.
Releases, topic limits and takedown requests sit in messages and personal inboxes, which is risky when an episode is queried.
Rates, exclusivity, ownership of the show and what happens if a host moves to another network are agreed casually.
Editors who learn only one show's tricks do not grow, and they leave for bigger studios or start their own.
Unreleased recordings sit on personal laptops, and leavers keep copies, which clients would not accept.
Long hours with headphones and screens cause fatigue that nobody tracks until quality or attendance slips.
Start with the topics that matter most here: Employee Administration; Learning and Development; Career and Succession Management. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Records, attendance, leave and the day-to-day HR that must simply work.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a podcast production studios business puts in place, in an order that makes each easier. Open any card for the detail.
A short brief per show with templates, intro and outro, naming and file locations, so a second editor can step in.
A short brief per show with templates, intro and outro, naming and file locations, so a second editor can step in. The HR documentation process shows how to keep it tidy.
Pair editors so each show has a second person who has cut at least one episode, with a sign-off in the learning and development process.
Pair editors so each show has a second person who has cut at least one episode, with a sign-off in the learning and development process.
Contracts state who approves what by which day, and late approval moves the release rather than the weekend.
Contracts state who approves what by which day, and late approval moves the release rather than the weekend.
One release form, one host agreement and one place to keep them, with a rule for takedown requests.
One release form, one host agreement and one place to keep them, with a rule for takedown requests.
Work files sit on studio storage only, access is removed at exit, and a check confirms copies are deleted.
Work files sit on studio storage only, access is removed at exit, and a check confirms copies are deleted. The exit and offboarding process covers it.
Steps from junior editor to lead editor and producer, with skills and show ownership attached, so ambitious people stay.
Steps from junior editor to lead editor and producer, with skills and show ownership attached, so ambitious people stay.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Show workflow notes, guest releases and host agreements in one orderly place.
Cross-training and a clear ladder so no single editor holds a show.
A fair way to review output, quality and workload in a small creative team.
A clean handback of project files and access when an editor moves on.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Write a short style brief per show and train a second editor on at least one episode. Review it every quarter.
Role, rate, exclusivity, who owns the show and its name, confidentiality, notice and what happens to past episodes if the host leaves. Confirm wording with a qualified professional.
Use a standard release for each guest, store it with the episode files and note any limits on topic or editing.
Plan recording days at least a week ahead, hold approval deadlines with clients and track how often weekends are worked.
Offer ownership of a show, a clear ladder and a share in credit. People often leave for control, not only for money.
We would ask which shows depend on one person, how releases and approvals are tracked and where raw audio is kept. A good opening project is show briefs plus a standard host and guest paperwork set. Scope is written for you to accept or change.
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