Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA documentary company is a few permanent people and a large, changing crew. Researchers, camera teams, editors and fixers come and go with each film, so the work lies in hiring fast, paying fairly and keeping records straight.

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Share your requirementsA documentary producer runs on projects. A small core team of producers, line producers and editors stays, while directors of photography, sound recordists, researchers, fixers and assistants are brought in for a film, a series or a commissioned piece. Shoots happen in villages, courts, hospitals, forests and festivals, often far from the office and on dates that move with the subject. Money arrives in tranches from broadcasters, platforms, funders or sponsors, so hiring and payment have to fit the cash. The people side is mostly about who is on which shoot, on what terms, and whether it is written down. See also HR for marketing agencies and the wider film and television production group.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
Each project starts with a search for people who suit the subject, the schedule and the budget, and the same few names are called every time.
Call times, wrap times and overtime are noted in messages or a diary, and disputes appear only when the final payment is made.
A day rate, a travel allowance and a credit are promised in a call, and the written note, if any, comes after the shoot.
Teams in remote places have no HR contact, no clear rules on conduct and nobody to call when something goes wrong.
A tranche slips and daily wages are still owed, so the producer carries the gap and the crew carry the worry.
After the shoot, editors and researchers work for months on changing briefs, and nobody has set what counts as a revision.
How to approach a sensitive subject or a hostile location is passed on by habit, so a new assistant learns by mistakes on camera.
Start with the topics that matter most here: Recruitment and Talent Acquisition; Employee Administration; Compensation, Payroll and Benefits. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Requisition to joining, the same way every time.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
A first day that is the same for the fifth joiner as the first.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a documentary producers business puts in place, in an order that makes each easier. Open any card for the detail.
A simple list of every person who has worked with you, their craft, day rate, availability and a short note from the producer.
What this coversHideA simple list of every person who has worked with you, their craft, day rate, availability and a short note from the producer. The recruitment process uses it to build a crew quickly.
A one page note with role, dates, rate, travel terms and credit, sent before the first day.
What this coversHideA one page note with role, dates, rate, travel terms and credit, sent before the first day. The HR documentation process sets the template.
Call time, wrap time, meals and overtime are entered on the day by the line producer and agreed by the crew member, following the attendance and shift process.
What this coversHideCall time, wrap time, meals and overtime are entered on the day by the line producer and agreed by the crew member, following the attendance and shift process.
A short sheet on the location, the subject, conduct, who to call and what to do if plans change, given to every new joiner on a film.
What this coversHideA short sheet on the location, the subject, conduct, who to call and what to do if plans change, given to every new joiner on a film.
Day rates for each crew role and experience level, checked against nearby producers through compensation benchmarking.
What this coversHideDay rates for each crew role and experience level, checked against nearby producers through compensation benchmarking.
A calendar that shows when each tranche arrives and when crew are paid, so promises are made only on dates you can meet.
What this coversHideA calendar that shows when each tranche arrives and when crew are paid, so promises are made only on dates you can meet.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A short crew induction and location brief, so a new assistant or fixer starts a shoot knowing the rules.
One shoot-day record that agrees with what the crew believes they worked.
Engagement notes, rate cards and crew files that are written once and reused for every film.
Day rates and allowances for each crew role, set against what other producers pay.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Keep a register of people you have worked with, with their craft, rate and a producer note. Start from it, add referrals from your core team and brief each candidate on the subject and dates before you offer.
Role, dates, day rate, travel and stay terms, how and when payment is made, credit and what happens if the shoot moves. Keep it to one page and send it before the first day, not after.
Let the line producer note call and wrap times each evening and share a short summary with the team. A quick check by the crew member the next morning settles most differences before payment.
Plan crew payment dates against the funding calendar and tell people the date in advance. If a delay comes, speak to the crew early. Silence does more damage to trust than a late date explained.
Usually yes. Their work runs over weeks or months, not days, so a monthly or milestone arrangement with a clear definition of revisions suits them better than a day rate.
We would ask which crew you rebuilt for your last film, how many had written terms and how shoot days were recorded. A crew register with a one page engagement note is a natural first job, and the scope goes into writing for your sign-off.
All 5 business types in film & television production · Find another business type
See all HR topics for marketing, advertising and creative, or another industry.
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