Why NGO and social enterprise employees leave and how to understand why
Staff at NGOs and social enterprises leave for funding, field and workload reasons as well as pay. How to understand why, listen early and act.
7 min readRead articleA religious education centre teaches scripture, language and practice, often with resident students. Here is how to set fair terms for teachers, care for hostel staff and protect students, in a setting based on tradition.

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Share your requirementsA religious education centre may be a pathshala, vedic school, madrasa, seminary, Sunday school or a gurukul-style residence where students learn scripture, recitation, language and practice. Teachers range from senior scholars to young graduates of the same tradition. Many students live on the premises, so the centre also needs hostel wardens, cooks, cleaners, caretakers and sometimes a doctor on call. Teachers may be paid a small honorarium, supported by housing or food, or supported by the community with gifts. Funding comes from donations, fees and sometimes grants, so salaries are low and uncertain. Classes run early and late, and teachers may have care of children day and night. Respect for the teacher is central, so students and junior staff may not raise concerns. Where children live on site, safeguarding, discipline and health are important. The governing body is often a trust whose members change. See also HR for NGOs and social enterprises.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in religious education centres. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
A teacher receives a small amount and a room, and nobody has defined hours, leave or notice.
A teacher who lives with students is expected to answer at any hour, with no rest or relief.
Strict traditions of obedience can slide into harsh punishment, and children have no safe way to say so.
Health, food, homesickness and safety concerns reach the warden at night, with no trained help or written routine.
A teacher's standing rests on lineage or a senior's word, so hiring and review are hard to make objective.
When donations fall, teachers and cooks wait for pay while buildings and food are prioritised.
Where women teachers or staff work in a mostly male setting, or the reverse, norms on privacy and conduct are unspoken.
The senior teacher holds the centre together, and no one has planned who follows or how a new teacher would be chosen.
Start with the topics that matter most here: Employee Administration; Policies, Compliance and Governance; Health, Safety and Wellbeing. Then work through the rest. Each topic is written for ngos and social enterprises, not in general.
Records, attendance, leave and the day-to-day HR that must simply work.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a religious education centres business puts in place, in an order that makes each easier. Open any card for the detail.
Role, classes, hours, honorarium, housing, leave and notice, with a respectful conversation.
Role, classes, hours, honorarium, housing, leave and notice, with a respectful conversation. The HR documentation process shows the format.
Rules on punishment, privacy, health, complaints and who students can talk to, reviewed by a qualified professional.
Rules on punishment, privacy, health, complaints and who students can talk to, reviewed by a qualified professional. The HR policy packages give a base.
A rota for night duty, rest days and relief cover for wardens and teachers.
A rota for night duty, rest days and relief cover for wardens and teachers. The attendance, shift and leave process helps.
First aid, fire safety, food hygiene, a doctor on call and an incident book.
First aid, fire safety, food hygiene, a doctor on call and an incident book. See workplace health, safety and wellbeing.
A person outside the line, written steps and confidentiality, so students and staff can speak safely.
A person outside the line, written steps and confidentiality, so students and staff can speak safely.
A note on how a new head teacher is chosen and a handover of knowledge.
A note on how a new head teacher is chosen and a handover of knowledge. The recruitment process can guide the search.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Written terms for honorarium, housing and duty hours.
A student care, discipline and complaints policy.
Hostel safety, food hygiene and first aid routines.
Duty rotas and relief for resident teachers and wardens.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in ngos and social enterprises, and one on each of the topics this page points to.

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Yes. Setting out duties, hours, honorarium, housing and notice helps both sides. A qualified professional can advise on how such arrangements are treated.
What conduct is expected, what correction is allowed, what is not allowed, and how a student can complain. Ban humiliation and harm.
Name a warden, keep a first-aid kit, list a nearby doctor and clinic, and record each case. Train staff in basic response.
Agree criteria in advance, involve trustees and senior teachers and consider a trial period.
Use a duty rota, relief staff and fixed days off, and avoid asking the same person to cover every night.
We would ask how teachers are paid and housed, who looks after students at night and how concerns are heard. A sensible first piece of work is written terms, a student care code and a duty rota. Scope and fees are agreed in writing afterwards.
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