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NGOs and Social Enterprises

Performance Management for NGOs and Social Enterprises

Goals, reviews and ratings that hold up in a conversation.

What this looks like in ngos and social enterprises

The parts of performance management that are specific to this sector, rather than general.

Performance and Development

Measured on programme outcomes.

What this covers

Programme staff

  • Activity completion
  • Beneficiary reach
  • Data quality
  • Reporting timeliness
  • Community engagement
  • Training completion

Support functions

  • Grant compliance
  • Financial accuracy
  • Timeliness
  • Documentation
  • Responsiveness

The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for ngos and social enterprises.

Where to start

Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.

See all HR topics for ngos and social enterprises, or another industry.

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