Why software employees leave and how to understand why
Engineers and product staff leave for many reasons beyond salary. How to run an exit conversation in a software company, read the pattern and act on it.
6 min readRead articleA GIS firm makes maps and spatial data for utilities, municipalities, farms and builders. Here is how to manage desk analysts, field survey crews and drone or satellite specialists whose work must be accurate to the last layer.

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Share your requirementsA GIS and geospatial service company captures, processes and presents location data. Work includes digitising maps, preparing land and utility records, analysing satellite and drone imagery and building web maps for clients such as utilities, municipalities, farm groups and builders. Desk staff include GIS analysts, digitisers, image processors and developers, while field staff include survey crews, drone pilots and data collectors who travel to sites. Large projects are split into many small tasks, with quality checks at each stage. Errors may be found weeks later, so tracing who did what matters. Field work happens in heat, rain and rough ground, and desk work can be monotonous. See also HR for IT and software.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in GIS and geospatial service companies. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Staff trace features for hours, accuracy falls late in the day, and boredom drives attrition.
A wrong boundary or layer is found after delivery, and it is hard to tell who made it.
Heat, rain, remote sites and long travel make survey days hard and risky.
Field staff collect data in ways the desk cannot easily process, and the desk blames the field.
Pilots fly in difficult weather and tight schedules, and a mistake can damage equipment or people.
Large public projects bring surges of temporary staff, then quiet periods.
Analysts must keep up with new tools and data sources, with little time set aside.
A few experienced analysts know the client's data quirks, and nobody else does.
Start with the topics that matter most here: Health, Safety and Wellbeing; HR Operations and Governance; Learning and Development. Then work through the rest. Each topic is written for information technology and software, not in general.
Induction, records, incident reporting and follow-through.
An HR function that runs the same way every month.
Training planned from need rather than from the calendar.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
The pieces a GIS and geospatial service companies business puts in place, in an order that makes each easier. Open any card for the detail.
Each task has an owner and a check, with records that show who did what.
Each task has an owner and a check, with records that show who did what. Keep them under the HR documentation process.
Pre-trip checks, heat and rain rules, buddy working and emergency contacts, aligned to the workplace health, safety and wellbeing process.
Pre-trip checks, heat and rain rules, buddy working and emergency contacts, aligned to the workplace health, safety and wellbeing process.
A short briefing before a survey, so crews collect data in the form analysts need.
A short briefing before a survey, so crews collect data in the form analysts need.
Use a ready pool of trained temporary and part-time staff, with fair rules for hours using the attendance and shift process.
Use a ready pool of trained temporary and part-time staff, with fair rules for hours using the attendance and shift process.
Moves from digitiser to analyst or checker, with skills shown on a ladder.
Moves from digitiser to analyst or checker, with skills shown on a ladder.
A short guide for each major client's data and rules so more than one person can work on it.
A short guide for each major client's data and rules so more than one person can work on it.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Field safety rules for heat, remote travel and drone work, plus eye and posture care for desk staff.
Task logs, checklists and records to trace errors and share client data know-how.
Plans for project surges, field travel days and fair overtime records.
Training on new tools, sensors and data sources for analysts and pilots.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in information technology and software, and one on each of the topics this page points to.

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Break up long tracing sessions, rotate tasks, track accuracy by hour and show a path to analyst or checker roles. Eye strain and posture are real concerns; plan breaks.
Keep task logs with an owner and a checker for each stage. The aim is learning, not blame, but traceability lets you fix the cause.
Pre-trip checks, weather rules, emergency contacts and buddy working at remote sites. Confirm the legal duties with a qualified professional.
Keep a pool of trained temporary or part-time people and a short training plan. Agree hours and pay terms in advance so surges do not become unfair overtime.
Write client data guides, pair juniors with seniors on live work and record decisions. Include knowledge-sharing in the senior's own goals.
We would ask about digitiser load, error tracing, field safety and surge staffing. A sensible first project is a task log with a field safety routine. Scope goes into writing before you decide.
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