Retention and Attrition Management for Information Technology and Software
Who leaves, when, why — and which of them mattered.
What this looks like in information technology and software
The parts of retention and attrition management that are specific to this sector, rather than general.
Attrition and Retention
In knowledge work, attrition is the whole risk.
What this coversHide
Attrition and Retention
In knowledge work, attrition is the whole risk.
What this coversHideUnderstand the pattern before designing a response:
- Attrition by level and skill
- Attrition by manager
- First-year attrition
- Regretted vs non-regretted
- Exit reasons
- Notice-period withdrawals
- Critical-role exposure
Then act:
- Stay interviews
- Critical-talent identification
- Named backups for key roles
- Manager interventions
- Career-path conversations
- Compensation corrections
- Knowledge-transfer requirements
The general method — what retention and attrition management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee retention and attrition management page. What is above is the part that differs for information technology and software.
Other HR topics for information technology and software
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for information technology and software, or another industry.