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Information Technology and Software · ERP software providers

HR for ERP Software Providers: Functional Consultants, Go-Lives and Long Projects

An ERP software provider sells and installs systems that run a client's finance, stores, production and people. Here is how to manage functional consultants, developers and support teams through long, demanding client projects.

A developer discussing career progression with an engineering manager and HR partner

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An ERP software provider sells, configures and supports enterprise resource planning systems that tie together a client's accounts, purchasing, stores, production, sales and people records. Staff include functional consultants who know a business area, technical developers who customise, data migration specialists, trainers, project managers and support engineers. Projects run for months, often with consultants based at the client's site, and end in a go-live weekend when everything must work. After go-live the support queue fills with questions the client could not ask earlier. Consultants need deep domain knowledge, such as finance or manufacturing, which takes years to build and is easy to lose. See also HR for IT and software.

  1. Plan
  2. Hire
  3. Onboard
  4. Manage
  5. Develop
  6. Perform
  7. Engage
  8. Retain
  9. Exit
  10. Improve

When HR is weak in ERP software providers, you may see

  • Go-live weekends take a toll
  • Domain skill is slow to build
  • Consultants live at client sites
  • Scope creep eats the margin
  • Data migration is underrated
  • Support follows a long project
  • Developers and consultants speak differently
  • Partners and vendors set the pace

These are the places the people side of this kind of business tends to give way. The rest of this page works through them.

Who does the work in ERP software providers

HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.

  • Functional consultants (finance, supply chain, production)
  • Technical developers and report writers
  • Data migration specialists
  • Implementation project managers
  • Trainers
  • Support and maintenance engineers
  • Pre-sales and solution consultants

Roles we help you hire in ERP software providers

GullyHR runs talent acquisition for permanent roles in ERP software providers. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.

We recruit permanent employees. We do not supply contract or temporary staff.

We set up the interview and hiring process for ERP software providers

Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.

  1. 1. Role brief and scorecard

    We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.

  2. 2. Stages and sequence

    Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.

  3. 3. Question bank and scoring

    Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.

  4. 4. Interviewer readiness

    A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.

  5. 5. Offer and follow-up

    Who approves, how the offer is made, and how candidates are kept informed from first call to joining.

Where HR strains in ERP software providers

  • Go-live weekends take a toll

    Teams work long hours around cutover, then return to normal work with no time to recover.

  • Domain skill is slow to build

    A good finance or production consultant takes years to develop, and their leaving leaves a project exposed.

  • Consultants live at client sites

    They work away for weeks under client pressure, with weak contact with their own firm.

  • Scope creep eats the margin

    Clients keep adding changes, and consultants absorb them with unpaid hours.

  • Data migration is underrated

    Moving old client data is tedious, error-prone and rarely credited, so skilled people avoid it.

  • Support follows a long project

    After go-live, the project team is pulled back by tickets and cannot move on.

  • Developers and consultants speak differently

    Consultants describe the business need, developers want exact specifications, and gaps cause rework.

  • Partners and vendors set the pace

    Updates and rules from the software vendor change what staff must learn, with little notice.

HR topics for ERP software providers

Start with the topics that matter most here: Career and Succession Management; Retention and Attrition Management; HR Operations and Governance. Then work through the rest. Each topic is written for information technology and software, not in general.

Career and Succession Management

Named backups for the roles that cannot be vacant.

Retention and Attrition Management

Who leaves, when, why — and which of them mattered.

HR Operations and Governance

An HR function that runs the same way every month.

HR Strategy and Workforce Planning

How many people, in which roles, by when — and what they will cost.

Organisation Design

Structure, reporting lines and who is allowed to decide what.

Recruitment and Talent Acquisition

Requisition to joining, the same way every time.

Onboarding and Probation

A first day that is the same for the fifth joiner as the first.

Employee Administration

Records, attendance, leave and the day-to-day HR that must simply work.

Compensation, Payroll and Benefits

Salary structure, payroll inputs and a month that closes on time.

Performance Management

Goals, reviews and ratings that hold up in a conversation.

Learning and Development

Training planned from need rather than from the calendar.

Employee Engagement and Experience

Communication, recognition and the conditions people actually work in.

Employee Relations

Two routes — one for complaints, one for conduct — kept separate.

Policies, Compliance and Governance

Policies a manager can apply, and obligations with owners and dates.

Health, Safety and Wellbeing

Induction, records, incident reporting and follow-through.

Exit and Alumni Management

Resignation to relieving letter, in a defined order.

HR Technology and Automation

Records that survive people, and approvals that do not queue.

HR Analytics and Management Reporting

A short monthly pack management actually reads.

What a working HR set-up looks like

The pieces a ERP software providers business puts in place, in an order that makes each easier. Open any card for the detail.

Plan go-live cover and recovery

Cutover rotas with defined shifts, rest after, and recorded hours via the attendance and shift process.

What this covers

Cutover rotas with defined shifts, rest after, and recorded hours via the attendance and shift process.

Build a consultant career path by domain

Levels for each module area, with certification and project experience listed, so progress is visible.

What this covers

Levels for each module area, with certification and project experience listed, so progress is visible.

Support staff at client sites

A visit plan, regular calls from their line manager and a way to raise problems with the client, including through the grievance and disciplinary process where needed.

What this covers

A visit plan, regular calls from their line manager and a way to raise problems with the client, including through the grievance and disciplinary process where needed.

Use a change request process

Every client addition is recorded with effort and cost before work starts, and consultants are not left to absorb it.

What this covers

Every client addition is recorded with effort and cost before work starts, and consultants are not left to absorb it.

Value migration work

Recognise migration specialists in appraisal and pay, and spread the task so one person is not stuck with it.

What this covers

Recognise migration specialists in appraisal and pay, and spread the task so one person is not stuck with it.

Separate project and support teams

Keep a dedicated support rota so project staff are free to start the next client.

What this covers

Keep a dedicated support rota so project staff are free to start the next client.

Start by checking where you stand

Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.

Share your requirements
  • List which consultants are the only ones who know a particular module.
  • Ask a site-based consultant when they last spoke to their own manager.
  • Check the last project for unpaid effort from scope changes.
  • Look at who handled data migration and how it was recognised.
  • Count how many project staff are also answering support tickets.
  • Ask developers and consultants where specifications go wrong between them.
  • Confirm with a qualified professional the employment and working-hours duties for staff on site and at go-live.

Confirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.

How GullyHR helps

The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.

Start with a free conversation, or see the paid HR Diagnostic.

Our HR transformation approach

  1. 1

    Assess

    Understand the business, its workforce, current processes and HR challenges.

  2. 2

    Identify gaps

    Find the missing, weak, inconsistent or person-dependent processes.

  3. 3

    Design

    Create the structure, processes, policies, SOPs, dashboards and systems needed.

  4. 4

    Implement

    Help HR and department managers actually adopt the new system.

  5. 5

    Automate

    Digitise repetitive and approval-based workflows where it is worth doing.

  6. 6

    Measure

    Track hiring, attendance, employee cost, performance, training and attrition.

  7. 7

    Improve

    Strengthen the people-management system continuously, not once.

Blogs worth reading first

From the GullyHR blog: one on HR in information technology and software, and one on each of the topics this page points to.

HR Process

12 signs your company has outgrown founder-approved HR

Every growing company reaches a point where the founder approving everything stops being speed and starts being the bottleneck. Twelve signs it has happened, and what to fix first.

9 min readRead article

More on the GullyHR blog.

Questions owners ask

Offer a visible path by domain, pay that reflects their scarcity, interesting projects and reasonable time away from client sites. Ask them what matters; do not assume it is money alone.

Your next chapter

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Tell us what is slowing your team down. We’ll help you find a practical way forward, starting with a conversation.

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  • A clear scope and fee before any paid work
  • A practical next step for your business

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