Why software employees leave and how to understand why
Engineers and product staff leave for many reasons beyond salary. How to run an exit conversation in a software company, read the pattern and act on it.
6 min readRead articleAn ERP software provider sells and installs systems that run a client's finance, stores, production and people. Here is how to manage functional consultants, developers and support teams through long, demanding client projects.

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Share your requirementsAn ERP software provider sells, configures and supports enterprise resource planning systems that tie together a client's accounts, purchasing, stores, production, sales and people records. Staff include functional consultants who know a business area, technical developers who customise, data migration specialists, trainers, project managers and support engineers. Projects run for months, often with consultants based at the client's site, and end in a go-live weekend when everything must work. After go-live the support queue fills with questions the client could not ask earlier. Consultants need deep domain knowledge, such as finance or manufacturing, which takes years to build and is easy to lose. See also HR for IT and software.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in ERP software providers. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Teams work long hours around cutover, then return to normal work with no time to recover.
A good finance or production consultant takes years to develop, and their leaving leaves a project exposed.
They work away for weeks under client pressure, with weak contact with their own firm.
Clients keep adding changes, and consultants absorb them with unpaid hours.
Moving old client data is tedious, error-prone and rarely credited, so skilled people avoid it.
After go-live, the project team is pulled back by tickets and cannot move on.
Consultants describe the business need, developers want exact specifications, and gaps cause rework.
Updates and rules from the software vendor change what staff must learn, with little notice.
Start with the topics that matter most here: Career and Succession Management; Retention and Attrition Management; HR Operations and Governance. Then work through the rest. Each topic is written for information technology and software, not in general.
Named backups for the roles that cannot be vacant.
Who leaves, when, why — and which of them mattered.
An HR function that runs the same way every month.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
The pieces a ERP software providers business puts in place, in an order that makes each easier. Open any card for the detail.
Cutover rotas with defined shifts, rest after, and recorded hours via the attendance and shift process.
Cutover rotas with defined shifts, rest after, and recorded hours via the attendance and shift process.
Levels for each module area, with certification and project experience listed, so progress is visible.
Levels for each module area, with certification and project experience listed, so progress is visible.
A visit plan, regular calls from their line manager and a way to raise problems with the client, including through the grievance and disciplinary process where needed.
A visit plan, regular calls from their line manager and a way to raise problems with the client, including through the grievance and disciplinary process where needed.
Every client addition is recorded with effort and cost before work starts, and consultants are not left to absorb it.
Every client addition is recorded with effort and cost before work starts, and consultants are not left to absorb it.
Recognise migration specialists in appraisal and pay, and spread the task so one person is not stuck with it.
Recognise migration specialists in appraisal and pay, and spread the task so one person is not stuck with it.
Keep a dedicated support rota so project staff are free to start the next client.
Keep a dedicated support rota so project staff are free to start the next client.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Cutover rotas and recovery time, with records that pay people fairly for long hours.
Module certification and vendor update training planned across the team.
A clear route for concerns raised by consultants working under client pressure.
Pay and grades for scarce domain consultants, set against the market so good people are not lost on pay alone.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in information technology and software, and one on each of the topics this page points to.

Engineers and product staff leave for many reasons beyond salary. How to run an exit conversation in a software company, read the pattern and act on it.
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Offer a visible path by domain, pay that reflects their scarcity, interesting projects and reasonable time away from client sites. Ask them what matters; do not assume it is money alone.
Plan shifts, set limits, provide meals and travel, and give rest after. Record hours accurately and confirm with a qualified professional how working-hours rules apply.
Use a change request process that states effort and cost, and approve extra work in writing. Consultants should never decide on their own whether to absorb it.
A dedicated support team with a rota and handover from the project. If project staff are pulled back, they never finish the next project properly.
Treat it as skilled work with clear goals and credit. Rotate it, and include it in appraisals so people do not see it as a punishment.
We would ask about go-live load, consultant career paths, site-based welfare and scope change handling. A sensible first project is a domain career ladder with a cutover plan. Scope goes into writing before you decide.
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