Why FMCG employees leave and how to understand why
Field sales, depot and plant staff in FMCG leave for different reasons. How to hear them out, ask about targets, incentives and territory, and act.
7 min readRead articleToy makers mould, assemble, paint and pack plastic, soft and wooden toys, often for a festival season and for several buyers at once. The people challenge is careful hand finishing, child-safety awareness and a large seasonal workforce that must learn quickly.

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Share your requirementsA toy manufacturer makes plastic toys, soft toys, wooden toys, puzzles or games. Plastic units mould parts, then trim, assemble, paint or print, test moving parts and pack in boxes or blister packs. Soft toy units cut fabric, stitch, stuff and finish. Wooden toy units cut, sand, paint and fit. Orders follow buyer designs and the festival and school-holiday seasons, so production climbs steeply for a few months. Much of the work is by hand and done by women and young workers, and small details such as sharp edges, loose parts, paint finish and stitching strength matter because the user is a child. Mould fitters and a few skilled painters or pattern cutters carry the craft. See also HR for FMCG and consumer goods.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
Toy units hire many seasonal workers in a short window, and training is squeezed so mistakes in assembly and finishing slip through.
Sharp edges, loose eyes, flaking paint and weak seams can harm a child, so checkers need authority and care, not just speed.
A steady painter or pattern cutter saves time and material, and the few who are good are hard to replace in a season.
New designs arrive with new instructions, and workers learn by trial on the line while the order clock runs.
Trimming, stitching and painting for long hours cause eye and wrist strain, and people drift away after the season.
Painting and gluing in poorly ventilated corners affects workers who have little say about how the room is arranged.
Start with the topics that matter most here: Recruitment and Talent Acquisition; Onboarding and Probation; Health, Safety and Wellbeing. Then work through the rest. Each topic is written for fmcg and consumer goods, not in general.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Induction, records, incident reporting and follow-through.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a toy manufacturers business puts in place, in an order that makes each easier. Open any card for the detail.
Teach the product, the safety points for a child user, and the first station before anyone joins the line, with a buddy for the first week.
What this coversHideTeach the product, the safety points for a child user, and the first station before anyone joins the line, with a buddy for the first week. See employee onboarding process.
A written list of what fails (sharp edges, loose parts, paint flaking, weak seams), with the right to hold a batch.
What this coversHideA written list of what fails (sharp edges, loose parts, paint flaking, weak seams), with the right to hold a batch. The performance management work can set the measures.
Record the names and skills of last season's good workers and contact them early next time.
What this coversHideRecord the names and skills of last season's good workers and contact them early next time. The recruitment process consulting approach supports it.
One page with a sample picture, steps, the common errors and the checker's tests, shared before the first piece is made.
What this coversHideOne page with a sample picture, steps, the common errors and the checker's tests, shared before the first piece is made.
A simple rotation between trimming, stitching and packing every few hours, with short breaks.
What this coversHideA simple rotation between trimming, stitching and packing every few hours, with short breaks. See health, safety and wellbeing.
A skill grade and pay for painters and pattern cutters that counts quality, not only quantity.
What this coversHideA skill grade and pay for painters and pattern cutters that counts quality, not only quantity. See compensation benchmarking.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A short seasonal induction and buddy plan so a big intake reaches a safe, correct pace sooner.
A season hiring plan, including a returning-workers list and early outreach.
Checker measures and craft incentives that value finish and safety over speed.
Ventilation, rotation and strain routines for hand-finishing and painting rooms.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in fmcg and consumer goods, and one on each of the topics this page points to.

Field sales, depot and plant staff in FMCG leave for different reasons. How to hear them out, ask about targets, incentives and territory, and act.
7 min readRead article
Candidates who accept and never arrive are usually lost in the silence between offer and joining. What actually causes it, and a contact plan that closes the gap.
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A practical joining checklist covering documents, assets, system access and statutory enrolments, with owners and timings, so nobody's first salary is wrong.
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A laminated notice, an annual drill, and an incident register with three entries in two years. What workplace health and safety looks like when it is real.
7 min readRead articleMore on the GullyHR blog.
Use a short, fixed induction, a buddy per new person and one easy station to begin. Keep experienced hands at the stations that carry safety risks.
A checker with written criteria and the right to hold a batch. They need support from the owner when a delivery date is pressing.
Keep a list with their names and skills, pay on time and contact them early. Fair treatment in season is the main reason people come back.
Give a one-page sheet and a sample, run a trial lot with the checker present and fix instructions before full production starts.
Rotate tasks, provide proper seating and lighting and allow short breaks. Watch for complaints about eyes and wrists before they become absences.
We would count how many seasonal workers returned, ask the head checker what they feel unable to stop and look at which skilled painters or cutters would be hard to replace. A practical first project is a seasonal induction and a returning-workers list. Scope is agreed in writing before work starts.
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