Exit and Alumni Management for FMCG and Consumer Goods
Resignation to relieving letter, in a defined order.
What this looks like in fmcg and consumer goods
The parts of exit and alumni management that are specific to this sector, rather than general.
Territory Handover and Field Force Exit
What leaves with a salesperson who knows the route.
What this coversHide
Territory Handover and Field Force Exit
What leaves with a salesperson who knows the route.
What this coversHideWhen a field salesperson resigns, the business loses a territory relationship that was never written down — which outlets buy what, who pays late, and which distributor needs chasing.
- Beat and route plan handed over in person, not on paper
- Outlet-level relationship notes captured before the last week
- Distributor and retailer introductions made by the outgoing person
- Pending claims, schemes and credit notes reconciled
- Stock in hand, samples and POS material accounted for
- Incentive and target achievement settled to the release date
- Vehicle, fuel card, phone and SIM returned
- Territory coverage plan confirmed for the gap period
The gap period is what most businesses handle badly. A territory left uncovered for six weeks loses shelf position that takes two quarters to recover, so the coverage plan matters more than the paperwork.
The general method — what exit and alumni management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the exit and offboarding process page. What is above is the part that differs for fmcg and consumer goods.
Other HR topics for fmcg and consumer goods
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for fmcg and consumer goods, or another industry.