Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleAn animation studio is a pipeline of artists, each stage handing frames to the next. When one department falls behind, everything downstream waits, so the people questions are about capacity, handovers and keeping artists learning.

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Share your requirementsAn animation studio makes episodes, shorts, game cutscenes or commercials through a pipeline: concept and storyboard, modelling, rigging, layout, animation, lighting, compositing and sound. Each stage has its own artists and leads, and a series may run for months with fixed delivery dates to a broadcaster or platform. Teams swell for production and shrink after. Some artists are on the payroll, some are freelancers working remotely, and a few studios outsource whole sequences. The owner has to plan headcount against the schedule, keep artists growing in craft and make sure nobody sits idle or drowns. See also HR for marketing agencies and the photography, animation and creative production group.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
Rigging runs late and animators wait, or animation overruns and lighting is squeezed into the last week before delivery.
The studio needs forty artists in production and twenty between projects, so hiring and parting happen again and again.
Cleanup and in-betweening fill their days, and they leave because nobody shows them a way up to key animation.
Artists who work from home receive notes late and in fragments, and quality varies from one batch to the next.
The strongest animator becomes a lead and is then asked to plan, review, motivate and handle disputes without any help.
The last two weeks of an episode run late nights, and the same people carry the push on every episode.
A change in style or tool, such as a move to a new software, leaves existing artists unprepared and the schedule exposed.
Start with the topics that matter most here: HR Strategy and Workforce Planning; Onboarding and Probation; Learning and Development. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
How many people, in which roles, by when — and what they will cost.
A first day that is the same for the fifth joiner as the first.
Training planned from need rather than from the calendar.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a animation studios business puts in place, in an order that makes each easier. Open any card for the detail.
A simple chart of each department's load by month, set against the delivery dates, as in HR strategy and workforce planning.
What this coversHideA simple chart of each department's load by month, set against the delivery dates, as in HR strategy and workforce planning.
Pipeline, naming rules, review process, who approves what and how to ask for help, given on day one by the onboarding process.
What this coversHidePipeline, naming rules, review process, who approves what and how to ask for help, given on day one by the onboarding process.
Steps from cleanup to in-between to simple animation to key animation, with tests at each step and a lead to review them.
What this coversHideSteps from cleanup to in-between to simple animation to key animation, with tests at each step and a lead to review them.
A short programme on planning shots, giving notes, handling conflict and spreading overtime, from the manager development programme.
What this coversHideA short programme on planning shots, giving notes, handling conflict and spreading overtime, from the manager development programme.
A scheduled call and a single place for notes, so freelancers work to the same direction as the in-house team.
What this coversHideA scheduled call and a single place for notes, so freelancers work to the same direction as the in-house team.
A weekly view of hours by artist and department, which shows who is carrying the push before they burn out.
What this coversHideA weekly view of hours by artist and department, which shows who is carrying the push before they burn out.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A headcount plan tied to the episode schedule, so you hire and release artists with notice.
A pipeline induction that brings new artists to speed in days, not weeks.
Training for leads who were promoted for their craft and now manage people.
Load, overtime and turnover by department, so you see the strain before it shows in the delivery.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Plan for the confirmed scope, mark which roles would be added if the extension comes, and agree with freelancers on short notice availability. Avoid hiring the full team on hope.
Yes, with the right level of difficulty and a lead to review. A path from cleanup to simple shots to key animation keeps juniors engaged and builds your future leads.
Give them a short programme on planning, notes and conflict, and reduce their own shot load by a little. Management is a different skill, and a good animator will not learn it by chance.
Use one place for notes, a weekly call and a shared reference of approved shots. Respond within a set time, since delays in feedback cost more than anything else.
Start by finding where the schedule slips earlier in the pipeline. Then spread the late work across the team, compensate fairly and review after each delivery to change the plan.
We would ask where in the pipeline work most often waits, how many artists joined and left across your last two series and how leads are prepared. A headcount plan tied to the schedule is a natural first job, with scope in writing for your sign-off.
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