Learning and Development for Facility Management
Training planned from need rather than from the calendar.
What this looks like in facility management
The parts of learning and development that are specific to this sector, rather than general.
Training Deployed Staff
Development for people who are never at your premises.
What this coversHide
Training Deployed Staff
Development for people who are never at your premises.
What this coversHideFacility management training has to be delivered at client sites or in short blocks, for staff whose working day belongs to somebody else's operation.
- Site-based and short-format delivery
- Technical training by specialism - HVAC, electrical, soft services
- Safety and site-specific hazard training before deployment
- Supervisor capability as the priority investment
- Customer and client interaction skills for site-facing staff
- Certification support tied to progression
- Training records held centrally and portable between sites
- Client-specific requirements incorporated into the plan
Client-facing interaction skills are routinely overlooked in this sector and are what most affects how the client perceives the contract.
The general method — what learning and development covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the learning and development process page. What is above is the part that differs for facility management.
Other HR topics for facility management
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for facility management, or another industry.