Employee Engagement and Experience for Facility Management
Communication, recognition and the conditions people actually work in.
What this looks like in facility management
The parts of employee engagement and experience that are specific to this sector, rather than general.
Engaging Staff You Rarely See
Your employees spend their working life at a client's premises.
What this coversHide
Engaging Staff You Rarely See
Your employees spend their working life at a client's premises.
What this coversHideThe defining engagement problem in facility management is that the employer is largely absent. Staff are deployed at client sites, managed day to day by client expectations, and may go weeks without contact from their own organisation.
- A named supervisor who visits, on a stated frequency
- Employer identity reinforced - uniform, ID, briefings, recognition
- Payment reliability, which is the clearest signal of employer reliability
- A grievance route that does not depend on the client's goodwill
- Protection from client demands outside the contracted scope
- Recognition visible to the client as well as internally
- Redeployment handled as career movement, not as reassignment
Where the client becomes the de facto employer in an employee's experience, retention follows the client rather than you - which shows up when a contract changes hands.
The general method — what employee engagement and experience covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee engagement and culture page. What is above is the part that differs for facility management.
Other HR topics for facility management
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for facility management, or another industry.