Facility Management
Performance Management for Facility Management
Goals, reviews and ratings that hold up in a conversation.
What this looks like in facility management
The parts of performance management that are specific to this sector, rather than general.
Performance and Client Feedback
Measured at the site, by the client.
What this coversHide
Performance and Client Feedback
Measured at the site, by the client.
What this coversHideFrontline
- Attendance
- Punctuality
- Grooming
- Task completion
- Client feedback
- Complaint count
- Safety observance
Supervisors
- Deployment adherence
- Absenteeism control
- Replacement speed
- Client escalations
- Training completion
- Records accuracy
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for facility management.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for facility management, or another industry.