Why professional services employees leave and how to understand why
Why associates and managers leave consulting, accounting, legal and advisory firms, and how to ask about progression, workload and partners at exit.
6 min readRead articleEgg suppliers collect from farms and deliver to shops, hotels and homes every morning. HR work is early shifts, careful handling, route salesmen, cash collection and keeping dependable loaders and drivers.

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Share your requirementsAn egg supplier buys from poultry farms or collection points, stores, grades and packs eggs and delivers to shops, bakeries, hotels, hostels and sometimes households. The team includes buyers or procurement agents at farms, grading and packing staff, loaders, drivers, route salesmen who deliver and collect cash, a billing clerk and a manager. Work starts very early because customers need eggs by morning. Eggs break and spoil, so careful handling and a cool store matter. Prices change daily, credit is given to many small shops, and collection is a constant worry. Staff are mostly low-paid and move on easily if another distributor pays a little more. See also HR for professional services.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in egg suppliers. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Packing and loading begin in the early hours, and late buses and weak transport make attendance difficult.
A rough hand, a bad road or a poor tray leads to breakage, and it is hard to tell whose fault it was.
Route salesmen collect money from many small shops, and delays or shortfalls cause arguments.
Rates change and salesmen quote different prices to different customers, leading to disputes.
Staff disagree about size and quality, and buyers and sellers push the grader.
Eggs kept too long in warm conditions spoil, and the cool store is often overcrowded.
Loaders and packers come and go, and a good worker can be lured away for a small raise.
Long routes, early starts and vehicle breakdown leave drivers tired, and accidents are costly.
Start with the topics that matter most here: HR Operations and Governance; Compensation, Payroll and Benefits; Retention and Attrition Management. Then work through the rest. Each topic is written for professional services, not in general.
An HR function that runs the same way every month.
Salary structure, payroll inputs and a month that closes on time.
Who leaves, when, why — and which of them mattered.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
The pieces a egg suppliers business puts in place, in an order that makes each easier. Open any card for the detail.
Reporting times, transport help for early starts and fair pay for the early hours.
Reporting times, transport help for early starts and fair pay for the early hours. See attendance, shift and leave process.
Count breakage at receiving, packing, loading and delivery so a pattern can be traced and handled.
Count breakage at receiving, packing, loading and delivery so a pattern can be traced and handled.
A route sheet signed by the salesman and checked by the clerk before the end of the day, with weekly review of old dues.
A route sheet signed by the salesman and checked by the clerk before the end of the day, with weekly review of old dues.
One rate list for the day, given to all salesmen, with approved exceptions only.
One rate list for the day, given to all salesmen, with approved exceptions only.
Reference trays showing sizes and quality, checked by a second person.
Reference trays showing sizes and quality, checked by a second person.
Fair pay steps and recognition for reliable packers and loaders.
Fair pay steps and recognition for reliable packers and loaders. See compensation benchmarking.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Early shifts and attendance managed fairly.
Accurate pay for early and variable hours.
Pay steps that keep dependable casual workers.
A fair way to handle cash and conduct disputes.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in professional services, and one on each of the topics this page points to.

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Set clear reporting times, help with transport, pay for early work and avoid making the same people open every day.
Track it by stage, train handlers, improve trays and routes and avoid blaming one person without evidence.
A signed route sheet each day, checked by someone else, and a weekly review of dues by customer.
Issue one daily rate sheet and require approval for exceptions.
Pay on time, offer small steps for service and treat them with respect.
We would look at early shift rosters, breakage by stage and the cash route sheet. A shift plan and a route reconciliation routine are a sensible first job. After we talk it through, scope and deliverables are put in writing.
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