Professional Services
Performance Management for Professional Services
Goals, reviews and ratings that hold up in a conversation.
What this looks like in professional services
The parts of performance management that are specific to this sector, rather than general.
Performance and Appraisal
Measured on more than hours billed.
What this coversHide
Performance and Appraisal
Measured on more than hours billed.
What this coversHideDelivery
- Utilisation
- Quality of work
- Deadline adherence
- Client feedback
- Review comments
- Technical accuracy
Growth and contribution
- Client relationship building
- Business development support
- Knowledge contribution
- Mentoring juniors
- Training completion
- Firm citizenship
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for professional services.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for professional services, or another industry.