Retail
Learning and Development for Retail
Training planned from need rather than from the calendar.
What this looks like in retail
The parts of learning and development that are specific to this sector, rather than general.
Store Manager Development
Promoted off the floor, now running people.
What this coversHide
Store Manager Development
Promoted off the floor, now running people.
What this coversHide- First-time manager development
- Rostering and manning
- Interviewing and selection
- Induction of new staff
- Feedback conversations
- Handling conduct issues
- Retention conversations
- Customer-complaint handling
- Team motivation
The general method — what learning and development covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the learning and development process page. What is above is the part that differs for retail.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for retail, or another industry.