GullyHR
Retail

Organisation Design for Retail

Structure, reporting lines and who is allowed to decide what.

What this looks like in retail

The parts of organisation design that are specific to this sector, rather than general.

Store and Area Structure

Who the store reports to, and what the store manager may decide.

What this covers
  • Store organisation structure
  • Area and cluster structure
  • Store manager authority
  • Shift in-charge role
  • Reporting lines
  • Approval matrix by store
  • Staffing norms by format
  • Position levels

The general method — what organisation design covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the organisation design page. What is above is the part that differs for retail.

Where to start

Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.

See all HR topics for retail, or another industry.

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