Retail
Performance Management for Retail
Goals, reviews and ratings that hold up in a conversation.
What this looks like in retail
The parts of performance management that are specific to this sector, rather than general.
Store Performance Measures
What a store team is actually judged on.
What this coversHide
Store Performance Measures
What a store team is actually judged on.
What this coversHideSales staff
- Sales against target
- Conversion
- Average bill value
- Attendance
- Customer feedback
- Product knowledge
- Grooming standards
Store manager
- Store sales
- Staffing adherence
- Attrition in store
- Shrinkage
- Audit score
- Customer complaints
- Team training completion
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for retail.
Other HR topics for retail
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for retail, or another industry.