Health, Safety and Wellbeing for Retail
Induction, records, incident reporting and follow-through.
What this looks like in retail
The parts of health, safety and wellbeing that are specific to this sector, rather than general.
Store Safety and Frontline Wellbeing
Standing shifts, stock handling and difficult customers.
What this coversHide
Store Safety and Frontline Wellbeing
Standing shifts, stock handling and difficult customers.
What this coversHideRetail safety is ordinary enough to be neglected: manual handling in stockrooms, ladders, wet floors, and the cumulative effect of long standing shifts.
- Manual handling and stockroom safety training
- Ladder, step and height access controls
- Slip and trip management on the shop floor
- Lone working during opening, closing and quiet periods
- Cash handling and robbery response procedures
- Customer aggression protection, stated and supported
- Standing shift and break enforcement
- Incident reporting completable at store level
Lone working at opening and closing is the most common unmanaged retail risk, and the procedure is usually assumed rather than written.
The general method — what health, safety and wellbeing covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the workplace health, safety and wellbeing page. What is above is the part that differs for retail.
Other HR topics for retail
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for retail, or another industry.