Why NGO and social enterprise employees leave and how to understand why
Staff at NGOs and social enterprises leave for funding, field and workload reasons as well as pay. How to understand why, listen early and act.
7 min readRead articleAn environmental NGO mixes researchers, field crews, campaigners and community organisers across forests, rivers, coasts and cities. The people issues are field safety, mixed skill sets and work that swings with seasons and funding.

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Share your requirementsAn environmental NGO may protect wildlife corridors, restore wetlands, run tree planting drives, campaign on air quality, clean rivers or work with fishers on coastal habitats. Its people include scientists and researchers, field assistants who often come from the local community, campaign and policy staff in the city, community organisers, communication teams and a large pool of volunteers for drives and cleanups. Some work in forests and on boats for weeks, others in an office writing to ministries. The two worlds rarely mix, and managing both under one set of rules is a challenge. See also HR for NGOs and social enterprises and the NGO and foundation group.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
A researcher in a forest camp and a campaigner in the city work to different rhythms, and one set of rules fits neither well.
Remote terrain, wildlife, weather, water and long travel put staff at risk, and few NGOs have a clear plan when something goes wrong.
Trackers and boatmen know the land best, yet are paid as helpers and left out of planning and credit.
Planting drives and cleanup campaigns need hundreds of hands for a few weeks, then nothing, which strains planning and supervision.
Long fights with industries and agencies leave campaigners tired and discouraged, and good ones move on after a few hard years.
A researcher is pulled into campaigns and a campaigner is asked to explain data, with nobody sure of the lines.
Hectares restored, species protected and policies changed take years, so annual reports can mislead staff and donors alike.
Start with the topics that matter most here: Health, Safety and Wellbeing; Organisation Design; HR Analytics and Management Reporting. Then work through the rest. Each topic is written for ngos and social enterprises, not in general.
Induction, records, incident reporting and follow-through.
Structure, reporting lines and who is allowed to decide what.
A short monthly pack management actually reads.
How many people, in which roles, by when — and what they will cost.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
An HR function that runs the same way every month.
The pieces a environmental NGOs business puts in place, in an order that makes each easier. Open any card for the detail.
Cover travel, weather, wildlife, water, medical help and communication.
What this coversHideCover travel, weather, wildlife, water, medical help and communication. Rehearse one scenario each season. The workplace health and safety work builds the plan with the team.
Research, field operations, campaigns and outreach each get role descriptions, levels and growth paths.
What this coversHideResearch, field operations, campaigns and outreach each get role descriptions, levels and growth paths. Role design gives the structure.
Give experienced trackers and assistants a clear grade, pay path and a seat in planning meetings.
What this coversHideGive experienced trackers and assistants a clear grade, pay path and a seat in planning meetings.
A small core of crew leaders, a standard briefing for every volunteer and a sign-in so that you know who was there.
What this coversHideA small core of crew leaders, a standard briefing for every volunteer and a sign-in so that you know who was there.
Rotate tasks, plan recovery weeks after peaks and hold regular honest check-ins with a senior colleague.
What this coversHideRotate tasks, plan recovery weeks after peaks and hold regular honest check-ins with a senior colleague.
A small set of people measures, such as exits, field days and training done, to review twice a year.
What this coversHideA small set of people measures, such as exits, field days and training done, to review twice a year. See HR reporting and analytics.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A field safety plan with scenarios, check-in rules and a named contact, plus support for staff under pressure.
Distinct role families for researchers, field staff, campaigners and outreach, with clear levels and growth paths.
A skills map that shows what each person can do, where gaps lie and who could grow into larger roles.
A short set of people measures, such as exits, field days and training, to review with leadership twice a year.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in ngos and social enterprises, and one on each of the topics this page points to.

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Travel rules, communication schedules, a named contact, medical help routes, weather limits and what to do in an emergency. Rehearse it once a season and update it after every incident or near miss.
Give them a clear grade, a pay path and a role in planning and reporting. Their knowledge underpins the work, and recognition in title and credit helps keep them.
Appoint crew leaders, brief every volunteer on safety and conduct, record who attended and match numbers to supervision. A large crowd without leaders turns a good day into a risky one.
Long fights with slow results, long hours and little recovery time wear people down. Rotation, rest after peaks and honest recognition of small wins help keep good people longer.
Report a few clear measures alongside the field results, such as staff retained, skills built and community members employed. They show how capacity is growing, not only what was planted.
We would ask what happens when someone is hurt in a remote place, how local assistants are graded and how seasonal crews are briefed. A good opening project is a field safety plan plus role families. The scope is written down for you to accept or change.
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