Telecom
Learning and Development for Telecom
Training planned from need rather than from the calendar.
What this looks like in telecom
The parts of learning and development that are specific to this sector, rather than general.
Technician Certification
Who is authorised to work on what.
What this coversHide
Technician Certification
Who is authorised to work on what.
What this coversHide- Skill and certification matrix
- Equipment-specific certification
- Work-at-height and safety certification
- Validity and renewal tracking
- Assessment records
- Skill-based job allocation
- Re-certification cycle
Telecom HR Dashboard
Coverage, certification and churn.
What this coversHide
Telecom HR Dashboard
Coverage, certification and churn.
What this coversHide- Headcount by zone and function
- Own vs contractor
- Roster coverage 24x7
- On-call adherence
- Certification expiry
- Field attendance
- Attrition by zone
- Open positions
- Safety incidents
- Overtime cost
- Employee cost
The general method — what learning and development covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the learning and development process page. What is above is the part that differs for telecom.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.