Employee Relations for Telecom
Two routes — one for complaints, one for conduct — kept separate.
What this looks like in telecom
The parts of employee relations that are specific to this sector, rather than general.
Relations Across Field, NOC and Contractors
A distributed workforce and a large contractor population.
What this coversHide
Relations Across Field, NOC and Contractors
A distributed workforce and a large contractor population.
What this coversHideTelecom operations run with a significant contractor workforce alongside employees, frequently doing similar work. Relations issues cross that boundary constantly and are often handled inconsistently.
Employees
- Grievance route reachable from the field
- Roster, call-out and travel disputes handled consistently
- Safety concerns routed separately and protected
- Escalation without going through the immediate manager
Contractor workforce
- Issues escalated through the contractor, with record
- Site conduct and safety standards applied uniformly
- Your obligations as principal employer understood
- Central visibility of contractor issues by circle
Understanding where your responsibility extends to a contractor's workforce is the question worth settling in advance rather than during an incident.
The general method — what employee relations covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the grievance and disciplinary process page. What is above is the part that differs for telecom.
Other HR topics for telecom
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.