Why agency employees leave and how to understand why
Creatives, planners and account teams leave for reasons beyond pay. How to run an exit conversation in an agency, spot patterns by account and act on them.
7 min readRead articleA branding studio is small, founder-led and sold on a few people's judgement. Hiring one wrong senior, losing one strategist or leaving the founder as the only voice with clients can change the whole studio.

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Share your requirementsA branding studio builds identities, naming, guidelines and packaging for companies, in projects that run for six to sixteen weeks. Some are founder-led with ten to forty people: strategists, designers, copywriters and a project lead. Clients buy the studio's taste and thinking, represented by the founder in every meeting. Work arrives in lumps with long phases of research, then fast bursts of design. The team is small, so one departure is felt across the studio. See also HR for marketing agencies.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in branding studios. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
Every pitch, review and key decision flows through one person, so growth stops at the founder's calendar.
Their judgement is the product, and a single resignation can leave a live project without its thinker.
A long-serving designer expects a share in the studio's success and finds no written route to it.
Research weeks leave designers waiting. Presentation weeks bring an overnight rush that is hard to plan for.
Process, templates, rates and past decisions live in people's heads, so a new joiner needs months to work like the studio.
Seniors are too busy to teach, so juniors learn by watching and a good one outgrows the studio fast.
Credits, ownership and rates are agreed by chat, and arguments surface when a project becomes well known.
Start with the topics that matter most here: Career and Succession Management; Compensation, Payroll and Benefits; Policies, Compliance and Governance. Then work through the rest. Each topic is written for marketing, advertising and creative, not in general.
Named backups for the roles that cannot be vacant.
Salary structure, payroll inputs and a month that closes on time.
Policies a manager can apply, and obligations with owners and dates.
How many people, in which roles, by when, and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Goals, reviews and ratings that hold up in a conversation.
Training planned from need rather than from the calendar.
Communication, recognition and the conditions people actually work in.
Two routes, one for complaints, one for conduct, kept separate.
Induction, records, incident reporting and follow-through.
Who leaves, when, why, and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a branding studios business puts in place, in an order that makes each easier. Open any card for the detail.
Write down which parts of pitching, review and sign-off only the founder can do and which can be shared with a named partner or lead.
Write down which parts of pitching, review and sign-off only the founder can do and which can be shared with a named partner or lead. The succession planning work starts here.
Grow a second strategist or a strong designer into the thinking role, with shared project time and feedback from the founder.
Grow a second strategist or a strong designer into the thinking role, with shared project time and feedback from the founder.
Levels for designers and strategists with pay, bonus or profit-sharing rules the team can understand, shaped through compensation and rewards strategy.
Levels for designers and strategists with pay, bonus or profit-sharing rules the team can understand, shaped through compensation and rewards strategy.
A short handbook of phases, templates, review habits and standard rates, kept up to date through the HR documentation process.
A short handbook of phases, templates, review habits and standard rates, kept up to date through the HR documentation process.
A set weekly hour for guided work, with a note on what the junior has learnt and what is next.
A set weekly hour for guided work, with a note on what the junior has learnt and what is next.
A one-page agreement on scope, credit, rates and ownership signed before work starts.
A one-page agreement on scope, credit, rates and ownership signed before work starts. Confirm the wording with a qualified professional.
Before changing anything, find out what is true today. Work through the checks using a recent operating period. The time needed depends on the records you hold; note missing evidence and use the findings to choose a priority.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
A map of who can step into the founder's and strategist's seats, with the development each needs.
A pay, bonus and ownership path that long-serving designers and strategists can see.
A short studio handbook and templates so the way of working is written down, not remembered.
Practical training for project leads and senior designers who now guide others.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in marketing, advertising and creative, and one on each of the topics this page points to.

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Name the parts of the work only the founder does and move one at a time to a trained partner, with the founder present at first. Clients accept this when they see the quality hold. Start with reviews, then pitches.
Yes. A written ladder with two or three levels, clear expectations and pay bands matters more than headcount. Add a route to a partner role or profit share if you can offer one.
The things you repeat: project phases, review checklists, file templates and client onboarding. Start with what a new joiner asks in the first week. A few clear pages are better than a thick manual.
For specialist work or peaks, on written terms for scope, rates, credit and ownership. Keep a short list of people who know your standard. Rebuilding a roster for every job wastes time and quality.
A shared project folder, regular notes and a second person on the team make handover possible. Talk to the client early and honestly. Build the bench afterwards so one resignation is not a crisis again.
We would ask which decisions wait for the founder, who could lead strategy if the main strategist left and how rewards are explained to the team. A good first project is a succession map plus a short studio handbook. Scope is then written down for you to accept or change.
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Tell us your industry, team size and the issue you want to address. Bring one example of where work gets delayed or ownership is unclear, and the deadline or decision you are working towards.