HR Strategy and Workforce Planning for Hospitality
How many people, in which roles, by when — and what they will cost.
What this looks like in hospitality
The parts of hr strategy and workforce planning that are specific to this sector, rather than general.
Seasonal and Casual Staffing
Scaling up for a season without losing the record.
What this coversHide
Seasonal and Casual Staffing
Scaling up for a season without losing the record.
What this coversHide- Seasonal manpower plan
- Casual staff pool
- Engagement records for casual staff
- Rehire list of known performers
- Rapid induction for seasonal intake
- Outsourced manpower oversight
- Demobilisation at season end
- Conversion of good seasonal staff
Banquets and Event Staffing
A workforce sized for an event, not a day.
What this coversHide
Banquets and Event Staffing
A workforce sized for an event, not a day.
What this coversHideBanquet and event demand arrives in a booking calendar, sometimes months ahead and sometimes days. Staffing is a mix of core team, casual staff and outsourced manpower assembled per function.
- Event-wise manpower plan
- Casual staff call-out process
- Briefing before each function
- Service standards per event type
- Overtime and duty-meal rules for events
- Post-event review
- Reliable casual pool
The general method — what hr strategy and workforce planning covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr strategy and workforce planning page. What is above is the part that differs for hospitality.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.