Policies, Compliance and Governance for E-commerce and D2C
Policies a manager can apply, and obligations with owners and dates.
What this looks like in e-commerce and d2c
The parts of policies, compliance and governance that are specific to this sector, rather than general.
Policies for a Workforce That Triples
Governance that survives a peak.
What this coversHide
Policies for a Workforce That Triples
Governance that survives a peak.
What this coversHideE-commerce operations add a large temporary workforce for a short period, frequently through agencies, across warehouse locations that may have different applicable requirements.
- Policies covering temporary and agency workers explicitly
- Agency compliance obligations defined contractually and verified
- Warehouse establishment obligations tracked per location
- Working hours and shift policies applied during peak, not suspended
- Data handling policy covering customer information
- Code of conduct communicated to temporary staff at induction
- Acknowledgement captured at volume
- Named owner for each recurring obligation
Verifying that agencies are meeting their own obligations, rather than assuming it, is the exposure that most e-commerce operations carry without having examined it.
The general method — what policies, compliance and governance covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr policies and governance page. What is above is the part that differs for e-commerce and d2c.
Other HR topics for e-commerce and d2c
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for e-commerce and d2c, or another industry.