HR Operations and Governance for E-commerce and D2C
An HR function that runs the same way every month.
What this looks like in e-commerce and d2c
The parts of hr operations and governance that are specific to this sector, rather than general.
Operating Through a Demand Cycle
An HR function that must scale and contract on schedule.
What this coversHide
Operating Through a Demand Cycle
An HR function that must scale and contract on schedule.
What this coversHideE-commerce HR operations are defined by a cycle that is known in advance. Everything hard about the function happens in the same eight weeks every year.
- Pre-peak planning
- Bulk hiring and onboarding
- Peak operations
- Ramp-down
- Post-peak review and rehire lists
- Peak plan prepared and resourced before the season, not during
- Service levels defined for onboarding at volume
- Agency relationships governed with performance review
- Temporary, agency and permanent categories administered distinctly
- Payroll input discipline maintained at peak volume
- Post-peak review conducted while it is still fresh
- Rehire data retained between cycles
Conducting the post-peak review in the fortnight after rather than in the new year is what makes each cycle better than the last.
The general method — what hr operations and governance covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the hr process consulting and implementation page. What is above is the part that differs for e-commerce and d2c.
Other HR topics for e-commerce and d2c
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for e-commerce and d2c, or another industry.