E-commerce and D2C
Performance Management for E-commerce and D2C
Goals, reviews and ratings that hold up in a conversation.
What this looks like in e-commerce and d2c
The parts of performance management that are specific to this sector, rather than general.
Performance Measures
Throughput, accuracy and service.
What this coversHide
Performance Measures
Throughput, accuracy and service.
What this coversHideFulfilment
- Output per hour
- Picking accuracy
- Packing quality
- Damage rate
- Returns processing time
- Safety observance
- Attendance
Support
- First response time
- Resolution time
- Customer satisfaction score
- Escalation rate
- Quality score
- Adherence
- Attendance
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for e-commerce and d2c.
Other HR topics for e-commerce and d2c
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for e-commerce and d2c, or another industry.