E-commerce and D2C
Organisation Design for E-commerce and D2C
Structure, reporting lines and who is allowed to decide what.
What this looks like in e-commerce and d2c
The parts of organisation design that are specific to this sector, rather than general.
Fulfilment and Support Structure
Warehouse, support and commercial teams.
What this coversHide
Fulfilment and Support Structure
Warehouse, support and commercial teams.
What this coversHideFulfilment
- Pickers
- Packers
- Inward and Inventory
- Quality Check
- Dispatch
- Returns Processing
- Shift Supervisors
- Fulfilment Centre Managers
Commercial and support
- Customer Support
- Escalations
- Catalogue
- Performance Marketing
- Category
- Supply Planning
- Finance
- HR
- Tech
- Organisation structure
- Fulfilment-centre structure
- Support team structure
- Shift supervision
- Reporting lines
- Approval matrix
- Staffing norms by volume
Scaling Teams Fast
Structure that keeps up with headcount.
What this coversHide
Scaling Teams Fast
Structure that keeps up with headcount.
What this coversHide- Role definition before hiring
- Level structure
- Compensation bands as you scale
- Manager span limits
- Onboarding at volume
- Probation discipline
- Documentation as you grow
- Avoiding title inflation
The general method — what organisation design covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the organisation design page. What is above is the part that differs for e-commerce and d2c.
Other HR topics for e-commerce and d2c
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for e-commerce and d2c, or another industry.