GullyHR
E-commerce and D2C

Onboarding and Probation for E-commerce and D2C

A first day that is the same for the fifth joiner as the first.

What this looks like in e-commerce and d2c

The parts of onboarding and probation that are specific to this sector, rather than general.

Bulk Onboarding for Peak

Three hundred joiners in a fortnight, without losing the record.

What this covers

Peak onboarding is a throughput problem. The process must absorb a large batch quickly and still produce accurate records, correct access and people who know what to do on their first shift.

  • Batch onboarding with document capture at scale
  • Same-day activation across shift, system access and payroll
  • Safety induction before floor access, recorded per person
  • Role-specific training compressed but not skipped
  • Buddy assignment on the first shift
  • Temporary, agency and permanent joiners handled distinctly
  • Performance observed and recorded during the temporary period
  • Conversion criteria communicated at joining

Communicating conversion criteria at joining changes behaviour across the whole peak workforce, and costs one sentence in the induction.

The general method — what onboarding and probation covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee onboarding and induction page. What is above is the part that differs for e-commerce and d2c.

Where to start

Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.

See all HR topics for e-commerce and d2c, or another industry.

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