E-commerce and D2C
Employee Administration for E-commerce and D2C
Records, attendance, leave and the day-to-day HR that must simply work.
What this looks like in e-commerce and d2c
The parts of employee administration that are specific to this sector, rather than general.
Customer-Support Rosters
Coverage against contact volume and hours.
What this coversHide
Customer-Support Rosters
Coverage against contact volume and hours.
What this coversHide- Contact-volume forecasting
- Shift coverage including late hours
- Weekend coverage
- Break scheduling
- Adherence tracking
- Quality monitoring process
- Escalation-desk staffing
- Attrition-driven coverage risk
The general method — what employee administration covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the employee information management page. What is above is the part that differs for e-commerce and d2c.
Other HR topics for e-commerce and d2c
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for e-commerce and d2c, or another industry.