Why pharma and life sciences employees leave and how to understand why
Why people leave pharma and life sciences roles, and how to ask about qualification, shifts, territory and quality culture in an exit conversation.
7 min readRead articleA medical plastics maker moulds housings, vials, connectors and device parts, then assembles and packs them in a clean area. Mould setters and clean habits decide how many parts pass.

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Share your requirementsA medical plastics maker moulds parts for syringes, IV sets, diagnostic cartridges, vials, inhalers and device housings. Resin is dried, moulded on injection machines, checked, assembled by hand or on small machines in a cleaner area and packed. A setter changes moulds and tunes the machine, and one wrong setting can produce hours of scrap. Customers are device makers who ask for tight dimensions and lot tracking, and orders come as repeating programmes with occasional new tools. Shifts run day and night, handover between shifts is mostly verbal, and operators often start as helpers and are left at the machine alone within weeks. See also HR for pharmaceuticals and life sciences.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
A setter who tunes a mould and knows when a part is drifting is worth several operators, and the market has few of them.
A machine running slightly off at shift change is passed on with a word, and the next shift finds scrap piled up.
A helper becomes an operator without a proper check of what he can safely adjust, and wrong tweaks produce rejected lots.
Gowning, handling and cleaning routines slip on busy days, and a lapse in a clean area spoils the work of the whole shift.
Different grades and colours sit near each other, and a wrong bag at a hopper means a whole batch is questioned.
Cleaning and storage of moulds are done in a hurry, so a toolroom fitter is called for avoidable damage.
People checking small parts for flash, short shots and marks work for hours under bright lights, and attention drops late in the shift.
Start with the topics that matter most here: Onboarding and Probation; Learning and Development; HR Operations and Governance. Then work through the rest. Each topic is written for pharmaceuticals and life sciences, not in general.
A first day that is the same for the fifth joiner as the first.
Training planned from need rather than from the calendar.
An HR function that runs the same way every month.
How many people, in which roles, by when — and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Goals, reviews and ratings that hold up in a conversation.
Named backups for the roles that cannot be vacant.
Communication, recognition and the conditions people actually work in.
Two routes — one for complaints, one for conduct — kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Who leaves, when, why — and which of them mattered.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
The pieces a medical plastics makers business puts in place, in an order that makes each easier. Open any card for the detail.
Machine status, mould, material lot, current issue and next action, signed by both supervisors.
What this coversHideMachine status, mould, material lot, current issue and next action, signed by both supervisors. See attendance, shift and leave process.
A list showing what an operator can change, what needs a setter and what needs a supervisor, with new operators signed off in steps.
What this coversHideA list showing what an operator can change, what needs a setter and what needs a supervisor, with new operators signed off in steps. The learning and development process helps build it.
Show the moulds each setter can run unaided, link pay to it and ask the best to train others.
What this coversHideShow the moulds each setter can run unaided, link pay to it and ask the best to train others. See compensation benchmarking.
A tag with grade, colour and lot on every bag, checked by the operator and the supervisor at start-up.
What this coversHideA tag with grade, colour and lot on every bag, checked by the operator and the supervisor at start-up.
A routine for visual checkers with short rests and rotation so the last hours of the shift are as careful as the first.
What this coversHideA routine for visual checkers with short rests and rotation so the last hours of the shift are as careful as the first.
Before changing anything, find out what is true today. These checks take an afternoon and tell you which of the topics above to start with.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Rosters, rest and structured handovers for day and night moulding shifts.
A sign-off path from helper to operator to setter.
Setter and toolroom grades set against nearby moulding units.
A first-month routine for new operators, including clean area rules.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in pharmaceuticals and life sciences, and one on each of the topics this page points to.

Why people leave pharma and life sciences roles, and how to ask about qualification, shifts, territory and quality culture in an exit conversation.
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A calendar of courses, a budget spent by March and no record of what any of it changed. What a learning and development process contains when it starts from need rather than from the catalogue.
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Use a fixed one-page format covering mould, material lot, issues and next action, signed by both supervisors with a short overlap in person.
List the settings by level: operator, setter and supervisor. Sign off new operators on each in turn, and put the list at the machine.
Grade the role with its own pay, look first among your best operators and toolroom helpers and benchmark against other moulders nearby.
Tag every bag, check it at the hopper at start-up and keep different grades apart. Make the check a habit of the shift, not a special audit.
Rotate inspection with other work, give short breaks, keep lighting right and review how long a person checks without a pause.
We would read handover notes with you, check what operators are allowed to adjust and count how many moulds each setter can run alone. A sensible first project is a handover format plus an operator sign-off path. Scope is agreed in writing afterwards.
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