Why professional services employees leave and how to understand why
Why associates and managers leave consulting, accounting, legal and advisory firms, and how to ask about progression, workload and partners at exit.
6 min readRead articleA financial consulting firm sells analysis, planning and reporting help to company owners and finance heads. Clients trust named partners, analysts do the long hours, and the work comes in waves around closings and board dates.

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Share your requirementsA financial consulting firm advises companies on budgets, cost control, fundraising papers, valuation work, management reports and finance team set-up. Partners hold the client relationships and sign the advice, managers run engagements, and analysts build models, reconcile data and prepare presentations late into the night. Demand peaks near quarter ends, year ends and funding deadlines, then thins out. Clients share confidential numbers, so trust in each person matters from the first week. The professional services hub covers what advisory firms share, and management consulting sits close by.
These are the places the people side of this kind of business tends to give way. The rest of this page works through them.
HR here has to work for each of these groups, not only the office. The set-up below is written with all of them in mind.
GullyHR runs talent acquisition for permanent roles in financial consulting. For each role we agree the job description with you, find and screen candidates against it, and support the offer through to joining. Tell us the role and the number of people, and we start there.
We recruit permanent employees. We do not supply contract or temporary staff.
Every business interviews, but few have a written process that works the same way for every role and every interviewer. GullyHR designs yours, from the role brief to the offer, trains your managers to run it, and can run it for you on the roles you hand us.
We agree what the role must deliver, the must-have and nice-to-have skills, and how each will be scored.
Screening call, assessment, interview rounds and decision points, sized to the role and the number of people you hire.
Structured questions for each role family and a rating guide, so two interviewers judge the same answer the same way.
A short briefing for your managers on what to ask, what to avoid and how to give a clear yes or no.
Who approves, how the offer is made, and how candidates are kept informed from first call to joining.
When a partner leaves, the client may follow, and the firm has no way of showing it holds the relationship in other hands.
A model needed for tomorrow's board meeting turns a normal week into a night shift, and the same people take it every time.
An analyst quietly does a manager's review work for lower pay, and neither side can point to a paper that says otherwise.
Those trained in modelling and reporting get offers from client finance teams, and the firm restarts the learning each year.
Partners are rewarded for new fees, analysts for hours, and nobody for the quality of reviews or the tidy handover of files.
Client files pass between phones, mail and shared drives, and the firm has no written habit for who holds what.
The firm has one or two senior names, and no plan for who can run a major client if either is unavailable.
Start with the topics that matter most here: Performance Management; Career and Succession Management; Retention and Attrition Management. Then work through the rest. Each topic is written for professional services, not in general.
Goals, reviews and ratings that hold up in a conversation.
Named backups for the roles that cannot be vacant.
Who leaves, when, why, and which of them mattered.
How many people, in which roles, by when, and what they will cost.
Structure, reporting lines and who is allowed to decide what.
Requisition to joining, the same way every time.
A first day that is the same for the fifth joiner as the first.
Records, attendance, leave and the day-to-day HR that must simply work.
Salary structure, payroll inputs and a month that closes on time.
Training planned from need rather than from the calendar.
Communication, recognition and the conditions people actually work in.
Two routes, one for complaints, one for conduct, kept separate.
Policies a manager can apply, and obligations with owners and dates.
Induction, records, incident reporting and follow-through.
Resignation to relieving letter, in a defined order.
Records that survive people, and approvals that do not queue.
A short monthly pack management actually reads.
An HR function that runs the same way every month.
The pieces a financial consulting business puts in place, in an order that makes each easier. Open any card for the detail.
Analyst, senior analyst, manager and director, each with the work done alone, the work reviewed and the signing authority.
Analyst, senior analyst, manager and director, each with the work done alone, the work reviewed and the signing authority. See role design.
A scheme counting client retention, review quality, mentoring and fees together, written down before the year starts.
A scheme counting client retention, review quality, mentoring and fees together, written down before the year starts. Performance and incentive design explains the options.
A calendar of closing and board dates by client, with extra hands, time off after crunch weeks and a rule for who takes a late night.
A calendar of closing and board dates by client, with extra hands, time off after crunch weeks and a rule for who takes a late night.
Every major client has a second named contact in the firm, who joins calls and holds the file in outline.
Every major client has a second named contact in the firm, who joins calls and holds the file in outline.
Where client numbers live, who may copy them and what happens to them at exit.
Where client numbers live, who may copy them and what happens to them at exit. Put it in the joining pack.
A short list of who could run each major engagement if the lead is away, with a plan for developing them.
A short list of who could run each major engagement if the lead is away, with a plan for developing them.
Before changing anything, find out what is true today. Work through the checks using a recent operating period. The time needed depends on the records you hold; note missing evidence and use the findings to choose a priority.
Share your requirementsConfirm with a qualified professional. What applies to you depends on your business, your state and your arrangements, and it changes. This page describes practice. It does not state a legal position.
The services below fit this kind of business best. Each starts by recording where you stand, and every later report compares against that. We do not promise outcomes.
Incentive and appraisal design that rewards retention of clients, review quality and mentoring.
Clear duties and review authority for analysts, managers and directors, so work is not done in the wrong seat.
A short list of who can run each major engagement and how to prepare them.
A look at when and why juniors leave, and a plan to keep the ones worth training.
Start with a free conversation, or see the paid HR Diagnostic.
Understand the business, its workforce, current processes and HR challenges.
Find the missing, weak, inconsistent or person-dependent processes.
Create the structure, processes, policies, SOPs, dashboards and systems needed.
Help HR and department managers actually adopt the new system.
Digitise repetitive and approval-based workflows where it is worth doing.
Track hiring, attendance, employee cost, performance, training and attrition.
Strengthen the people-management system continuously, not once.
From the GullyHR blog: one on HR in professional services, and one on each of the topics this page points to.

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Name a second contact for every major client, bring them into calls early and share the file in outline. Reward partners for developing others, not only for holding the relationship.
Peaks are part of the work, but a rule helps. Plan extra hands, spread the burden across people, give time back after crunch weeks and check who has taken the most late nights.
Write who reviews what at each level, with a short checklist for models and reports. It protects the client, and teaches the analyst what good looks like.
For regular hours and a title. Offer a route to manager, a say in the work they take and a fair reward for staying, so the firm competes on more than pay.
Write it plainly in the joining pack and repeat it at appraisals. Cover where files may live, what may be shared and what must be returned or deleted on exit.
We would ask each partner which clients would follow them out, count late nights by analyst and compare role papers with what people do. Role papers with an incentive design are a natural start, and scope is agreed in writing for your sign-off.
All 7 business types in management & business consulting firms · Find another business type
See all HR topics for professional services, or another industry.
Tell us your industry, team size and the issue you want to address. Bring one example of where work gets delayed or ownership is unclear, and the deadline or decision you are working towards.