Organisation Design for Healthcare
Structure, reporting lines and who is allowed to decide what.
What this looks like in healthcare
The parts of organisation design that are specific to this sector, rather than general.
Hospital Organisation Structure
Clear roles, reporting lines and accountability across every department.
What this coversHide
Hospital Organisation Structure
Clear roles, reporting lines and accountability across every department.
What this coversHideA hospital runs on departments that depend on each other hourly. We help structure them and settle who reports to whom.
Clinical and diagnostic
- Medical Services
- Nursing
- Emergency
- Operation Theatre
- ICU
- Pharmacy
- Laboratory
- Radiology
Patient-facing and administrative
- Patient Services
- Front Office
- Billing
- Insurance
- Administration
- HR
- Finance
- Procurement
- Stores
- Quality
- Marketing
Technical and support
- Maintenance
- Biomedical Engineering
- IT
- Housekeeping
- Security
- Facility Management
We then define:
- Organisation structure
- Reporting hierarchy
- Department structure
- Roles and responsibilities
- Job descriptions
- Authority levels
- Approval matrix
- Headcount requirements
- Position levels
The general method — what organisation design covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the organisation design page. What is above is the part that differs for healthcare.
Other HR topics for healthcare
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.