Automotive
Performance Management for Automotive
Goals, reviews and ratings that hold up in a conversation.
What this looks like in automotive
The parts of performance management that are specific to this sector, rather than general.
Workshop Productivity
Measuring a bay, not just a person.
What this coversHide
Workshop Productivity
Measuring a bay, not just a person.
What this coversHideTechnicians
- Jobs completed
- Productive hours
- Efficiency against standard time
- Rework and comebacks
- Quality checks passed
- Attendance
- Training completion
Service advisors
- Vehicles handled
- Upsell value
- Customer satisfaction
- Estimate accuracy
- Delivery-time adherence
- Complaint count
Automotive HR Dashboard
Productivity and manning across outlets.
What this coversHide
Automotive HR Dashboard
Productivity and manning across outlets.
What this coversHide- Headcount by outlet and function
- Staffing against workshop capacity
- Technician skill coverage
- Certification expiry
- Attendance
- Workshop productivity
- Sales per consultant
- Attrition by outlet
- Open vacancies
- Training completion
- Employee cost per outlet
The general method — what performance management covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the performance management process page. What is above is the part that differs for automotive.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.