Automotive
Organisation Design for Automotive
Structure, reporting lines and who is allowed to decide what.
What this looks like in automotive
The parts of organisation design that are specific to this sector, rather than general.
Dealership and Workshop Structure
Sales, service, parts and support under one roof.
What this coversHide
Dealership and Workshop Structure
Sales, service, parts and support under one roof.
What this coversHideSales and customer
- Sales Consultants
- Sales Managers
- Tele-callers
- Finance and Insurance
- Delivery Coordinators
- Customer Relations
Service and parts
- Service Advisors
- Technicians
- Body Shop
- Painters
- Quality Inspectors
- Parts Managers
- Storekeepers
- Washers
- Outlet structure
- Sales and service hierarchy
- Workshop supervision
- Reporting lines
- Approval matrix
- Staffing norms by bay and showroom
The general method — what organisation design covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the organisation design page. What is above is the part that differs for automotive.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.