Employee Relations for Security Services
Two routes — one for complaints, one for conduct — kept separate.
What this looks like in security services
The parts of employee relations that are specific to this sector, rather than general.
Client Escalation and Incident Reporting
An incident at a client site is reported twice.
What this coversHide
Client Escalation and Incident Reporting
An incident at a client site is reported twice.
What this coversHideSecurity incidents have two audiences — the agency and the client — and the report that goes to each has to say the same thing. Divergence there is what damages a contract.
- Incident report format
- Timeline of escalation to client
- Field officer verification
- Internal investigation
- Client debrief
- Corrective deployment action
- Incident register by site
- Pattern review across sites
The general method — what employee relations covers, the questions it answers and what an engagement produces — is the same whatever the sector, and is set out on the grievance and disciplinary process page. What is above is the part that differs for security services.
Where to start
Most engagements begin with a review of how this runs in your business today, then a written process and the sequence to implement it.
See all HR topics for security services, or another industry.